It Intern Jobs

IT Intern

This position is unpaid and is for internship or volunteership. You may use these hours gained towards school credit.

Position Overview:

We are seeking a skilled and customer-oriented IT Intern to join our team. As the IT Intern, you will be the go-to person for troubleshooting technical issues on behalf of both volunteers and staff members. Your primary responsibilities will include providing support and assistance with tech problems, ensuring a seamless and efficient technology environment. Additionally, you will play a crucial role in organizing and maintaining digital company spaces. If you have a passion for technology, excellent problem-solving skills, and a strong commitment to delivering exceptional IT support, we encourage you to apply for this role.

Responsibilities:

• Collaborate with the IT team to address complex technical issues and participate in IT projects.
• Organize and maintain digital company spaces, including shared drives and collaboration tools.
• Maintain an inventory of company IT assets, including computers, peripherals, and software licenses.
• Ensure compliance with data protection and privacy regulations.
• Ensure that company data and information are appropriately organized, backed up, and accessible to authorized personnel.
• Provide remote IT support for off-site staff or volunteers as required.
• Create and update IT documentation, including user guides and manuals.
• Provide guidance and step-by-step instructions to users to resolve problems effectively.
• Diagnose and troubleshoot hardware, software, and network issues.
• Stay up-to-date with emerging technologies and recommend upgrades or improvements to enhance IT infrastructure and user experience.
• Respond to IT support requests from volunteers and staff in a timely and professional manner.
• Conduct training sessions for staff and volunteers to enhance their technical skills and knowledge.
• Implement and enforce IT security protocols to safeguard company data and information.
• Ensure all systems are running smoothly and efficiently.
• Coordinate with procurement to ensure adequate supply of IT equipment and accessories.
• Assist users with setting up and configuring hardware and software applications.

Requirements:

• Familiarity with Windows and Mac operating systems.
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Understanding of IT security best practices to protect company data and systems.
• Ability to work in a fast-paced environment and adapt to changing technology and business needs.
• Patience and empathy in dealing with users' technical difficulties.
• Adaptability:
• Proficiency in troubleshooting hardware, software, and network issues.
• Knowledge of Google applications and other common software.
• Excellent organizational skills to maintain digital company spaces and manage IT assets.
• Proven experience in providing IT support or a similar technical role.
• Analytical and logical thinking to diagnose and resolve technical issues efficiently.
• Strong customer service orientation with the ability to communicate technical concepts to non-technical users effectively.
• Ability to work collaboratively with other team members.

Note:

This is an exciting opportunity for a tech-savvy individual to make a significant impact by providing essential IT support and ensuring smooth digital operations within the organization. If you possess the required technical skills and have a passion for customer service, we encourage you to apply for the role of IT Specialist and contribute to our tech-driven environment.