It Infrastructure Manager Jobs

The Enterprise IT Infrastructure Manager position is responsible for overseeing the design, implementation, and maintenance of the IT infrastructure deployed across the City of Raleigh. This position is responsible for the management and development of three key areas: Enterprise Servers and Storage, Database Administration, and Data Resiliency. This position will manage and coordinate these areas to deliver high performing infrastructure services for the City of Raleigh. The Enterprise IT Infrastructure Manager is a direct report to the Assistant Director of Infrastructure and Operations for the City of Raleigh IT Department.

The IT Department plays a major role in the City’s endeavors toward innovation and was recently recognized as one of the top Smart Cities to watch in 2022 (StateTech, April 2022). The IT Department was also recognized with an Enterprise Approach to GIS Award (May 2023) presented by CEO of Esri and was named as a winner in IDC Government Insights’ sixth annual Smart Cities North America Awards (SCNAA) in May 2023. IT also works with partners in academia and other local governments on forward-thinking initiatives to improve the quality of life, realize a digital future, and foster economic development in Raleigh.

The City employs more than 4,100 staff to support its 450,000+ residents and is consistently ranked as one of the top locations in the nation to live, work, and learn. Recent accolades include:
Raleigh ranks in Top 10 Best Places to have a Pet in the Nation - The Herald, June 2023
Raleigh is the 2nd Best State Capital for Safety & More - WalletHub, February, 2023
Raleigh is #4 Best U.S. City for Work/Life Balance & Mental Health - CoworkingCafe Study, January 2023
The Raleigh metro is the 8th most attractive MSA for millennials across the U.S. - Triangle Business Journal, July. 2022
Raleigh one of Top 15 Best-Run Cities in America - WalletHub, June 2022

In ranking all State Capitals, Raleigh ranked:
#2 as Safest,
#4 for Economic Well-being,
#6 for Quality of Education and Health - WalletHub, January 2022.

Duties and Responsibilities

• Developing and maintaining technical documentation, diagrams, dashboards and metrics on the overall IT infrastructure configuration and performance
• Developing and enforcing IT infrastructure policies, standards, best practices and procedures, ensuring compliance with both City Policy and industry standards
• Leading and coordinating the IT infrastructure team, providing guidance, training, feedback, motivation, and fostering a culture of collaboration and excellence
• Planning, designing, implementing and maintaining the IT infrastructure of the organization, including servers, networks, storage, databases and cloud services
• Researching and evaluating new technologies, trends and innovations in the IT infrastructure domain, and recommending improvements or upgrades to enhance the IT infrastructure capabilities and performance
• Establishing and maintaining effective communication and relationships with internal and external stakeholders, vendors, partners and departmental IT Liaisons
• Collaborating with other IT managers, stakeholders and users across the organization to understand their needs and to deliver solutions which meet or exceed their expectations
• Sponsoring and participating in IT infrastructure projects, from initiation to closure, ensuring timely delivery, quality and stakeholder satisfaction
• Managing the IT infrastructure budget, resources, vendors and support contracts, ensuring cost-effectiveness and alignment with the IT Department Strategic Plan
• Monitoring and evaluating the performance, availability, reliability and security of the IT infrastructure, identifying and resolving issues and risks, and implementing preventive and corrective measures

Typical Qualifications

Education and Experience:
Bachelor's degree in information technology or directly related field, six years of professional experience involving enterprise-wide strategic technology planning and infrastructure management and two years of supervisory experience

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation

Licensing/Certifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or ability to obtain within 30 days of hire

Preferred Qualifications:

• 7 Years of progressive IT infrastructure experience
• Certifications in ITIL, Microsoft, VMware, or Red Hat are preferred
• Bachelor’s degree or Technical Certificate in Information Technology or equivalent years of experience in an IT infrastructure role
• Experience Working with a Technically Diverse Team
• 3 Years of People Management in an IT infrastructure role

Additional Information

Knowledge, Skills & Abilities:

• Red Hat Enterprise Linux Experience
• Works Well and Collaborates with Others
• Office 365 and Azure Cloud Computing Experience
• Skilled Communicator and Troubleshooter
• F5 Load Balancer Experience
• Data Center Management Experience
• Storage Area Network Experience
• Familiarity with ITIL Framework
• IT Asset Lifecycle Management Experience
• VMware Virtualization Experience
• Innovative and Results Orientated
• Microsoft Server and Active Directory Experience
• Vendor Management Experience
• Well Organized and Detail Oriented
• Certificate Management Experience

ADA and Other Requirements:
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions:
Work is routinely performed in an indoor, office environment.

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.