It Helpdesk Technician Jobs

Intellisense Systems innovates what seemed impossible. We are a fast-growing Southern California technology innovator that solves tough, mission-critical challenges for our customers in advanced military, law enforcement, and commercial markets. We design, develop, and manufacture novel technology solutions for ground, vehicle, maritime, and airborne applications. Our products have been deployed in every extreme environment on Earth!

We are seeking a self-motivated, IT Helpdesk Technician to join our team. The Helpdesk Technician must be reliable, a team player, and understand the importance of good communication and documentation. This position will provide excellent desktop support to our onsite and remote users. The Helpdesk Technician will handle the day-to-day maintenance of our existing systems, equipment, and devices, follow instructions by senior team members and must have experience troubleshooting Windows 10, Office 365, and general computer hardware issues. General knowledge of Windows servers and wired and wireless networking is a plus.

To succeed in this role, the Helpdesk Technician must be able to adjust priorities quickly, multitask, and quickly leverage available resources to resolve issues.

What You'll Do:

• Troubleshoot Windows 10, Office 365, printer, VoIP phone and general network issues
• Create new or update existing technical documentations and notes
• Maintain IT assets, maintain inventory, and perform regular audits
• Perform server and network maintenance tasks
• Troubleshoot general connectivity, wired, wireless, and VPN issues
• Provide professional assistance for all equipment failures and service issues for all users within a timely manner (as established by the Service Level Agreement Times)
• Follow established documentation, procedures, and policies
• Perform other tasks as assigned by management
• Train users on our technologies and provide technical expertise
• Log time and problem resolutions into the ticketing system in a timely manner. Fully document problem and resolution in work order for historical purposes; preferably before starting new tickets.
• Setup new laptop and desktop stations as well as perform maintenance on existing equipment
• Setup new user active directory account, email, and phone
• Follow-up on tickets in a timely manner, emailing users so they are informed about the status of their tickets or to ensure service has been restored and ticket can be closed.
• Perform Windows and application updates

What You'll Bring:

• 2-5 years’ support experience
• Available for planned support and emergencies outside normal of business hours.
• Microsoft Windows or Office certificate a plus
• Always look to optimize and automate
• 2-5 years’ Windows 10, Office 365, Active Directory, VoIP experience
• Team player, proactive, reliable, and self-motivated
• Good knowledge of computer hardware. Ability to assemble a computer is a plus

What You Could Expect:

• Partner with trusting leadership that approaches tasks and requests with urgency.
• Deliver products that are continually recognized as industry disruptors.
• The freedom to take risks, to innovate, and to be rewarded.

Pay Range:

$26.25-$34.00

However, compensation for this position will vary based on your skills, qualifications, and experience.

Benefits:

• Great Work Perks Employee Discount Program
• 100% Paid Basic Life and AD&D Insurance
• Flexible Spending Accounts
• 401(k) with 100% employer matching up to 4% of salary (no vesting period)
• Alternative Work Schedule (9/80-Alternating Fridays Off)
• Multiple options for Medical, Vision, Dental Insurance plans
• 100% Paid Employee Assistance Program (EAP)
• Health Savings Accounts
• 10 paid holidays
• 100% Paid Workers Compensation Insurance
• 4 Weeks PTO a year (including 40 hours of PTO your first day)
• Voluntary Life Insurance
• Free Coffee, Tea, and Coldbrew
• Tuition Assistance (30% of Tuition with a minimum grade)

Unless otherwise stated in the requirements section of an individual job listing, our positions require U.S. Citizenship, U.S. Permanent Residency, or other status as a U.S. Person as defined by 8 USC 1324b(a)(3). We are proud to be an EEO/AA employer M/F/D/V. Intellisense Systems, Inc is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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