It Helpdesk Technician Jobs

About the job IT Helpdesk Technician

Deploy is looking for an experienced IT Helpdesk Technician to join our clients team in Tuscaloosa, AL. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.

Responsibilities

• Configure and install software applications
• Track and route problems and requests and document resolutions
• Follow standard help desk procedures
• Research questions using available resources
• Diagnose and resolve technical hardware and software issues
• Redirect problems to appropriate resources
• Follow up with users to ensure issue has been resolved
• Identify and escalate situations requiring urgent attention
• Log all help desk interactions
• Install, modify, and repair computer hardware and software
• Provide technical support to end-users
• Respond to requests for technical assistance via phone, email, or in person

Requirements

• Proven experience as a Help Desk Technician or other customer support role
• Ability to work in a fast-paced environment
• Must be able to work a full-time schedule
• Technical degree or certification
• Ability to provide step-by-step technical help
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Excellent problem-solving and communication skills
• Knowledge of Windows operating systems and Office suite

We are looking for an individual who is professional, reliable, and has excellent customer service skills. If you meet the requirements for this position, we look forward to hearing from you.