It Field Technician Jobs

About ITS:

IT Solutions Consulting, LLC is a Managed Services and Application Development company with over 25 years of experience. We provide reliable and secure IT support and strategic technology guidance to a diverse clientele. As one of a select few six-time winners of thePhiladelphia Business Journal’sBest Places to Workcompetition, we’re proud of the employee-ownership culture that we maintain that drives transparency and teamwork at all levels of our company, where our staff works closely together to consistently strive to make client success our success. Our tenured team of passionate problem solvers are empowered to make a difference in how our business is run and reap ongoing professional and financial rewards for their dedication and commitment.

Job Brief:

The Project Technician is responsible for deploying workstations and laptops to end-users, configuring applications and the desktop experience, and managing a PC imaging system. Additionally, the Project Technician will assist other team members with various projects and service tickets.

Shift: Monday through Friday 8am-5pm CST

Work Designation: On-Site

Work Location: This position will be on-site in our St. Louis, MO office.

Requirements

• Conduct hardware and software audits
• Assist other teams with miscellaneous duties
• Drive to a client’s site to setup new computers
• Conduct all client interaction in a friendly, helpful, and professional manner
• Install Hardware in networking racks/Remove Hardware
• Maintain and improve imaging and deployment platform (MDT)
• Office moves
• Install Windows patches and remediate issues
• Perform image level backups and deployments
• Participate in the development of IT processes.
• Install Anti-virus on workstations
• Install management tools
• Manage vendor relationships on the customer's behalf
• Migrate user and application data between computers
• Other duties as assigned
• Communicate expectations to the client in a timely understandable way

Required Skills/Experience:

• How to install and configure Windows on a workstation or laptop
• Virus removal/cleanup
• Troubleshooting methodology, such as the scientific method
• Microsoft Office
• Installation of 3rd party applications
• Workstation and laptop components

Preferred Skills/Experience

• Proven customer service experience
• Troubleshooting issues with computer hardware and software
• Apple Macs
• Experience with Backup Systems
• Experience with PC builds and deployments
• Basic networking fundamentals (DNS/DHCP)

ITS offers a full benefits package, including:

• Company-paid life insurance, long-term and short-term disability insurance
• Stock Appreciation Rights
• 401K/401K Roth with Safe Harbor matching
• Travel reimbursement
• HSA option with compatible medical plan
• Rich Medical and prescription plans
• Company-paid training, materials, and exams
• Performance-based bonuses
• FSA for medical and dependent care
• Dental & Vision
• Paid Holidays and Paid Time Off
• Wellness Program including gym membership discount
• Company-paid mental health support & financial wellness services
• AFLAC

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.