It Business Analyst - Starts Immediately!

Role Title: IT Business Analyst

Service Line: Perm

Max Salary: $93,000

Target Salary: $85,000

Benefits:

Annual Bonus: 8-15%

Preferred Location: hybrid Plymouth once a month in office first working Monday

Role Description:

• Provide training on QAD EE enhancements, break fixes and new functionality to users.
• Actively participate on the definition, control and regular follow up of SOX audit process from QAD EE perspective.
• Work with end-users in remote mode or at manufacturing locations.
• Design and propose new functionality for system module enhancements or break fix.
• Document IT system processes, case resolution; new functionality, as needed.
• Define workarounds and containment actions to specific problems identified during support activities.
• Develop skills as SME for QAD EE support and SOX audit related activities
• Carry out root cause analysis of issues / defects reported by plant users.
• Lead small implementation projects to implement system changes, new system or enhancements to already existing systems.
• Participate on code change cycle as SME providing documentation and solutions as needed.
• Understand controls and monitor table data purging tool in QAD EE.
• Control the license usage running monitoring reports and submitting information on regular basis.
• Provide regular on-hour and off hours support to QAD EE applications.
• Monitor queue of users incidents and request and respond as per support protocol and the SLA agreed with business.
• Review and analyze statement of requirements and prepare functional specifications that will provide solution to business problem

Requirements:

• Hands on in various EDI processing and error handling.
• Good understanding of manufacturing/supply chain/quality processes
• No travel restriction within US.
• Bachelor's degree in engineering / Information Technology.
• Ability to communicate to a wide-array of cross-functional teams of varying degrees of technical proficiency.
• 3 to 5 Year of experience in IT User support
• Hands on with Progress 4GL Query/Report writing.
• Bilingual English / Spanish (will be a plus).
• Experience in QAD EE Implementation Life Cycle
• Understanding of the automotive business and the business processes (Seating)
• Should have experience Release to Release Cycle - Customer Releases, RSS, MRP, Supplier Schedules and related.
• Comfortable with situations that include ambiguity and complexity.
• Excellent understanding of main functionalities in QAD EE Distribution and Manufacturing modules.
• Ability to work from US. US Citizen or permanent resident.
• Position requires excellent/proven problem resolution skills.
• Ability to open code and understand business and program logic to help with troubleshooting an issue.
• Good blend of people skills and technical/functional skills and knowledge.
• Should have worked in an environment which integrates with multiple applications using different integration framework / tools (standard as well as custom)