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Company | SWM Analytics |
Address | Santa Monica, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-05 |
Posted at | 10 months ago |
Our ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
- Entry-level experience (0-5 years)
- Professional presentation
- Strong communication skills
- Passion for delighting customers with above-and-beyond service
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Excellent time-management and prioritization skills
- Within commutable distance to LA
- Consult on customer success - Advise customers on leveraging the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure customer information is accurate, up-to-date, and strategic.
- Manage in-house customer communications - Greeting customers and addressing customer questions, requests, and issues.
- Track interactions in CRM - Record customer interactions in the internal system for cross-functional awareness and relationship development.
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