International Patient Coordinator - Arabic

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Be a part of a world-class academic healthcare system, UChicago Medicine, as an International Patient Coordinator – Arabic in the International Program Department. This position is based on-site at Hyde Park.

In this role, the International Patient Coordinator – Arabic, provides timely coordination while managing high volumes of international patients/families. The Liaison would be responsible for communicating with international patients/families regarding appointments, care plans, financial, health and concierge resources available. Acts as a primary contact using the appropriate protocols for resolution of any patient concerns and implementing service recovery.

Exhibit an understanding of cultural nuances and act as an advocate on behalf of international patients to provide equitable healthcare services.

The International Patient Coordinator – Arabic is responsible for facilitating initial point of service collections in support of International Program financial service policies and goals.

This position is responsible for fostering strong relationships with international patients, families, referral sources and UCMC staff and physicians. Duties include assessing and resolving disagreements or discrepancies, if any, between the patient/family vs. treating teams vs. payors requirements. Administrative support required.

Essential Job Functions

• Educates patients and family members regarding the University of Chicago Medicine. Works closely with Guest Services to secure hotel accommodations, transportation, and other services in a timely fashion. Escort patients when arriving to campus , including early mornings to help check-ins and staying after hours if needed.
• Immediately and independently resolves issues encountered during the day to keep the patient on schedule
• Addressing International Patients medical needs including afterhours and weekend calls, including emergency protocol: Calling 911, interpreting/explaining situation to emergency dispatch, paging on-call physicians at UCM, interpreting over the phone between patient and provides, and arranging interpretation and transportation services if sent to ER/admitted
• Provides advance notice to patients and referring physicians of required follow-up testing to maintain regulatory compliance, and coordinates the required follow-up
• Serves as primary point of contact for non-clinical care coordination through the continuum of care for patients, families, and referring physicians
• Duties include answering patient calls for after-hours emergencies
• Communicates and cooperates with other the University of Chicago Medicine departments, clinics, physicians to assist international visitors. Works closely with case managers, pharmacy and other clinical departments
• Coordinates and manages educational/advisory meetings, evaluation tests, and consultations for patients within specified time periods

Required Qualifications

• Previous experience in a patient facing role: Either a certified medical interpreter through an agency or have experience in the healthcare industry
• Refined interpersonal and business etiquette competence
• Verbal fluency in Arabic and English
• Experience working independently and as a team to analyze and resolve problems
• Bachelor’s degree in healthcare or other discipline
• 2 to 4 years of experience in providing patient or international customer service
• Understanding of cultural differences and advocate on behalf of international patients
• Experience with EPIC and proficiency in medical terminology preferred
• Documented skills in following standardized protocols, service recovery, and team work
• Excellent communication skills required for delivery of sensitive information
• Competency in Microsoft Office

Position Details:

• Shift: Day
• Job Type/FTE: 1.0 FTE
• Unit/Department: International Program
• CBA Code: Non-Union

Why Join Us:

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Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront.