Interlibrary Loan Borrowing Processing Assistant

Library C & A - Access Serv - Doc Del - ILL Borrowing As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University’s commitment to research and teaching and to using its intellectual resources to help solve the world’s problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars.

• Assist in documenting procedures and recommending changes in procedures and processes as necessary, participates in training sessions related to job duties as needed and assisting with ILL Shipping duties as needed.
• Oversees student staff and work: introduce new employees to Library policies, procedures, programs, and equipment and Directs and trains student employees in a range of library tasks, including the proper processing of borrowed materials for client use.
• Other duties as assigned.
• Processes client requests using ILLiad, ReShare, and Folio systems by verifying citations in many languages using a wide variety of sources, searching online catalogs and databases for materials held in our collections and sending requests to lending libraries via ILLiad.
• Processes incoming and returning books, micro-formats, media, and other loans and posts scanned documents to clients’ ILLiad accounts.
• Interacts directly with international libraries and requests hard-to-find materials via ALA email and international webforms.
• Performs database maintenance by correcting errors in interlibrary loan records, and manually updating interlibrary loan records as necessary.
• Shares departmental customer service duties with Processing Assistant counterpart, including assisting clients with the placing of Interlibrary Loan requests and answering policy and procedure questions.

• Demonstrated effective independent problem-solving and decision-making skills required.
• Ability to identify and act in accordance with departmental priorities, and to exercise discretion and sound judgment in the execution of all duties, required.
• Demonstrated strong organizational skills and attention to detail and accuracy required.
• Ability to effectively plan, prioritize, and complete work in a timely manner required.
• Ability to read and interpret complex instructions required.
• Demonstrated ability to work independently to effectively plan, prioritize, and complete work in a timely manner and to meet established departmental deadlines required.
• Ability to manage duties with flexibility and adaptability as office procedures, processes, and technology change required.
• Demonstrated critical thinking and analytical skills required.and ability to perform independent problem-solving and decision-making.
• Demonstrated ability to communicate clearly and concisely verbally and in writing, with excellent accuracy and attention to detail in written communications, required.

• Bachelor’s Degree preferred.
• High School Diploma or equivalent required.

• Related library experience, or an equivalent combination of position-related education and experience, required.
• Previous work experience performing bibliographic searches, including experience with Boolean and other advanced search techniques, preferred.
• Previous patron service experience in a high-volume library or related setting required.

• Work experience and demonstrated strong proficiency in Microsoft Office products, including Word and Excel, required.
• Previous work experience with ILL software highly preferred.
• Working knowledge of library procedures preferred.
• Reading knowledge of at least one (1) non-English language highly preferred.
• Knowledge of standard reference sources preferred.
• Strong keyboard skills required.

• Ability to carry or lift loads up to 30 lbs., push and pull loaded book trucks.
• Ability to use computers extensively for (4) hours or more.
• Ability to make repetitive wrist, hand, and/or finger movements.

• $18.02 - $21.03 per hour

• Resume

Yes
No Hourly Please refer to Additional Requirements to see the pay ranges 37.5 024- Local 743, I.B.T. Clerical No No No No 2023-07-13 2024-01-13