Intake Coordinator Jobs

New Directions Mental Health is now part of the Transformations Care Network. We are an established network of behavioral health clinics that, out of a passion for providing superior patient care, is empowering our clinicians and customer service teams to provide easy access to high-quality, outcomes-based care to all those that need help, and when they need it most.
Our vision is to create a united, centralized network of accessible, multi-specialty clinics that offer immediate, superior behavioral health treatment options. We provide our employees with the opportunity to grow, learn and expand their skills! We are growing rapidly and want to talk to you about what that looks like for you and your career!
We are currently adding an Intake Coordinator to our growing team!
About the Role:
The Intake Coordinator is a client-facing role that is responsible for processing referrals received through inbound phone calls, e-mail, fax, and web-based sites. The Intake Coordinator will answer client and referral partner calls and outreaches, set clients up in the EMR, collect necessary demographic and clinically relevant information, and schedule the client's first appointment. The Intake Coordinator will also support billing functions related to intake, including insurance verification.
The team interacts and collaborates, with front office staff, billing staff, clinicians, and clinic directors within Transformations Care Network and serves as an internal intake help desk when support is required to deliver excellent client experience and care. If you like being a "go-to" person in an essential part of an organization with a lot of internal and external interaction, we hope you'll consider our team.

• Support any client inquiry that comes to the team, to resolve all questions on the call
• Verify insurance plans and set up authorization and insurance plan information
• Collaborate with other departments, staff members, and our clinics to ensure client needs are met
• Facilitate pre-intake paperwork completion by guiding clients to the client portal and providing instructions on how to complete forms
• Support our clients in an empathetic manner while collecting pertinent demographic, insurance, and personal information related to their immediate need
• Review internal and client-based requests for adding services
• Create productive relationships with external referral partners that include hospitals, physicians, EAP referral sources, case managers, and other healthcare groups
• Process internal requests for client transfers based on client request, a clinician change, or as required due to an insurance change
• Identify crisis or urgent client calls and efficiently follow triage and escalation protocols
• Participate in team meetings and training
• Communicate insurance plan details to the client as well as the clinician along with any paperwork requirements and outstanding balance information
• Monitor inbound referrals from the web and respond to appointment requests promptly
• Be part of a strong internal team focused on taking care of client needs and supporting our clinics
• Obtain specific authorization as required by insurance plans
• Create and document client profiles in the EMR system in a precise and consistent manner and ensure any follow-up needed is completed

About You:

• Customer-service oriented, with a desire to help people and break down barriers to care
• Willing to learn new EMR and phone systems rapidly
• Accurate and attentive to detail
• A professional with 3-5 years experience in the healthcare field in a customer-facing role (call center, provider office front desk)
• Excited to help people get the mental health services that will improve their lives
• Open to learning more about behavioral health care service delivery, insurance requirements, and practice operations
• Good at problem-solving, and excited to contribute to building new processes and making things work better
• Bestowed with excellent telephone rapport skills and a knack for talking with people