In-Store Shopper Jobs

Summary: Provides excellent customer service by shopping for Metcalfe’s customers who have ordered on-line grocery items. Receives in-store customer order and records specific delivery instructions. Provides added value by informing regular customers of product knowledge, product location, new products and services and addresses customer questions and concerns. Upholds, supports, and promotes all company policies and procedures. This position requires working weekends and holidays based on department staffing requirements.

Availability required between 2pm-8pm.

Essential Duties: Essential job duties for this position include the following items.

• Work toward continuous quality improvement
• Upholds, supports and promotes all company policies and procedures
• Shops for and assist in consolidating pre-ordered grocery lists to residential and business customers
• Files and resolves service complaints
• May need knowledge of appropriate grocery substitutions
• Informs customers of new products and services
• Receives and writes customer order with delivery instructions
• May load delivery vehicle with customer orders
• Upholds Metcalfe’s culture, customer service, and performance expectations
• Demonstrates excellent customer service standards
• Checks items for quality
• Stays up to date with current technology/systems used
• Other duties as assigned

Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Physical Demands

• Talk and listen; stand and walk; push and pull; reach and lift, grasp and feel; climb, balance, kneel and stoop; repetitive motion; vision to distinguish for pricing and food safety.
• Weight/force used average 20 lbs and periodically up to maximum 40 lbs.

Environment and Equipment

• Retail may be fast-paced and noisy, with time-sensitive activities and service required.
• Equipment may include computers and phones, food safety and preparation tools and appliances, compactor, and power jack.
• Temperatures may vary for coolers, freezers, around heat-producing equipment, and during outdoor duties.

Education and Experience

• Preferred, not required: 6 months of retail or grocery experience.
• Preferred, not required: High school diploma or general education degree (GED).

Knowledge, Skills and Abilities

• Ability to read, write, perform basic math skills, and comprehend instructions.
• Proficiency with American money and weight system.
• Ability to problem solve effectively.
• Ability to deal tactfully and positively with customers and team members.
• Proficiency with a computer and the ability to quickly learn department technology.