Inside Sales Representative I, Parts, Marathon Equipment (2)

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. For more information, visit www.doveresg.com.

ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group - Marathon Equipment Company

Location: Vernon, AL

Reports to: Manager, Marathon Parts

Department: Field Services

POSITION SUMMARY:

Primarily responsible for receiving and processing customer orders for parts, assemblies, and REMAN units, along with other inquiries for the Parts Department, while following established procedures and guidelines to promote and sell Marathon parts and services to meet sales targets. Pursue sales leads; assess customer needs and suggest appropriate products and services; respond to customer enquiries; and conclude sales orders to meet established revenue targets.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Must be familiar with and maintain compliance to all Marathon Equipment Company rules and Code of Ethics.
• A strong understanding on the manufacturing process to assist customers in maintaining schedules for their parts and REMAN orders. Prompt communication of order issues or changes to the schedule are a must, as well as being the customer advocate while seeking resolution for the issues.
• Strong mechanical aptitude with the ability to understand our product, troubleshoot system issues, train team members and customers on systems and reports related to orders.
• Ability to work with all customers and other internal departments to analyze data, brainstorm solutions, and determine the root cause of the problems for permanent resolution. The ability to work as a cross functional team member to solve problems is critical to success.
• Provide notification to customer of product prices, delivery dates and technical information regarding products and parts.
• Attendance at work, including presence at work during regular working hours or other schedule as may be assigned by the department manager, is essential. Acceptance of overtime assignments may also be required in order to meet departmental goals and objectives.
• Create and maintain spread sheets in Microsoft Excel, Microsoft Teams, and Smartsheet.
• Ability to identify with the customer’s problem while having the internal drive to systematically solve customer issues effectively.
• Ability to be flexible and willing to learn new skills in a constantly changing and dynamic work environment.
• Responsible for conducting a sales order review of all entered orders prior to manufacturing, as well as resolution of any discrepancies.
• Initiate price quote requests for parts, assemblies, and REMAN units.
• Strong interpersonal and communication skills (verbal and written). Excellent listener with the ability to have a strong phone presence. Ability to sell ideas, concepts and clearly convey information over the phone.
• Responsible for complying with all established order management processes.
• Performs other various duties as may be assigned.
• Ability to multi-task numerous job responsibilities with minimal direction. Ability to work in a self-directed work team to meet company objectives while supporting and meeting customer demands. Maintain a customer focused and "can do" attitude to exceed customer demands while balancing the processes, policies and procedures of the company.

JOB SPECIFICATIONS:

• Understand data processing applications, including Microsoft Word, Excel, and Smart Sheets
• Technical knowledge of parts and products.
• High school diploma required and up to one year of college, technical school or equivalent experience nice to have.
• Speak and write in a clear and understandable manner for internal and external relations.
• Requires ability to understand general arithmetic.
• Knowledge and experience with Marathon’s products would be preferred but not required.
• Understand difficult written and verbal instructions. Requires the ability to read written instructions, correspondence, and other documentation, as well as operate office equipment such as computers and printers.
• Requires normal attention with periods of high concentration intermittently to input product and parts orders into computer and insure computer information backup.

DOVER COMPETENCIES:

Customer Impact

Results Driven

Strong Business Acumen and Sound Judgment

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.