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Implementation Specialist Jobs
Company | Provi |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-08-16 |
Posted at | 10 months ago |
In 2016, we founded Provi as an innovative ordering solution, aimed to disrupt the 240-billion dollar alcohol industry with a product that would move beyond the constant chaos: the texts, paper stacks, missed phone calls and lost communication that has dominated the purchasing workflow between buyers and distributors for decades.
- Provide training to both new and existing Provi customers as needed
- Complete assigned tasks from the project plan in a timely manner to ensure key milestones are achieved
- Communicate risks to the project plan/timeline to the Lead Implementation Specialist and Project Manager
- Record meeting minutes for distribution to the customer following each call
- Customize each customer’s Provi account based upon their needs and preferences with a focus on data accuracy
- Attend customer meetings with the project team and assist with the gathering and discernment of information required to start the implementation phase.
- Generate reports for customers as needed (compliance, depletion, buying behaviors)
- Technically savvy - A strong command of Microsoft Excel (formula expertise to organize large amounts of data), cloud-based software interactions including the working in shared databases, reformatting and uploading templates, and quality assurance traits to ensure 100% accurate data
- Troubleshooting – During the process of setting up a new customer, at least a couple things are bound to go wrong. Because of this, Implementation Specialists need to be good problem solvers
- Extensive Organization and Knowledge Management – In order to navigate the successful onboarding of hundreds of customers, meticulous attention to detail is required. The ability to organize and manage the specifications of hundreds of customers at a time
- Ability to Multitask – The goal of providing a good onboarding experience for new customers is to make each customer feel like they’re the only customer that matters. If an Implementation Specialist is able to multitask and juggle different projects simultaneously, they’ll be able to achieve that
- Communication Skills – Since such a large chunk of an Implementation Specialist’s time will be spent interacting with other project team members as well as cross-functional teams, it’s important to have excellent communication and follow-up skills
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