Implementation Consultant Jobs

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Consultant II. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Responsibilities

• Understand client business issues and concerns and recommend and implement appropriate solution
• Analyze existing systems, interface requirements, business processes
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
• Partner with clients to understand their business and related needs
• Interact/collaborate with ADP associates in sales and customer service
• Build long term relationship and trust

QUALIFICATIONS REQUIRED:

• Bachelor's degree or equivalent in education and experience
• At least 1 year of business consulting experience.
• At least 3 years of experience working in a client service/customer service environment

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Excellent analytical skills and time management skills
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient using Microsoft Office
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Excellent communication skills both verbal and written
• Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
• Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Proficient in the latest web technologies and working knowledge of various operating systems

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.