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Hvac Regional Service Manager

Company

CMS Nextech
Address , Minneapolis, Mn
Employment type FULL_TIME
Salary
Expires 2023-06-26
Posted at 1 year ago
Job Description
Overview:

Overview:
Since our beginning in 1992, Nextech and its employees have been driven to provide customers the best service and solutions in the commercial HVAC/R industry. As we’ve grown, Nextech has become the nation’s largest self-performing commercial contractors by leading the industry in technology and customer satisfaction. Come join our growing team!

Role:
The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.

Benefits:
  • 401k with a 50% match up to the first 6% of your contributions
  • 10 paid Vacation days
  • Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
  • FREE life insurance equal to your annualized pay rate
  • Excellent Health Insurance options including a FREE employee only option
  • 2 paid Personal days
  • 7 paid Holidays

Responsibilities:

Essential Duties and Responsibilities:
  • Escalation point for callbacks
  • Excellent interpersonal and communication skills, both written and oral
  • Bottom line accountability for assigned divisions
  • Successfully promote company’s image, appearance, and reputation
  • Delivery of all company goals and metrics
  • Evaluate and perform annual reviews with Operations Manager approvals
  • Dispatcher on-boarding
  • Manage labor and material costs
  • Ensure area meets or exceeds customer and company SLA requirements
  • Review company reports and share with team
  • Manage customer relationships for assigned area
  • Ensure efficient and well-planned scheduling of all calls
  • Deliver high level of customer service on a consistent basis
  • Provide customer satisfaction
  • Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
  • Support ASM and the development of technicians
  • Recruiting and development of administration team
  • Maintain and communicate weekly activity schedule
  • Manage dispatchers and ensure company systems and procedures are followed
Qualifications:

Required Knowledge, Skills, and Abilities:
  • Level personality with a drive for success
  • Extremely high level of urgency to resolve problems
  • 5 years of field technical HVAC experience or equivalent business experience
  • Ability to focus on desired results
  • Ability to adapt to very fast-paced environment and deadlines
  • High level of computer skills
  • Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
  • Ability to build rapport with clients
  • Technical knowledge necessary to provide value to our technicians and customers
  • HVAC Management Experience
  • Proven track record in prior role
  • Strong attention to detail
Physical requirements:
  • Able to sit at a computer for up to 8 hours
  • Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.