Hvac Customer Service/Dispatch Person

Position Summary
Salary : $38,000 to $58,000
The Customer Service/Dispatch person is responsible for all scheduling, responding to all assigned phone calls, accurate processing of job work orders and other projects assigned by the Controller or Service Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following

• Track work order until job is complete with Sage Construction and Real Estate software.
• Manage and document our ESA (Energy Savings Agreement) program.
• Utilizes customer service training to educate and assist customers in choosing service and products.
• Efficient and Accurate route dispatch to minimize technician drive time.
• Ensure that all materials are charged to work orders appropriately.
• Customer service call confirmation.
• Answer all external and internal customer calls to organize, prioritize and schedule the available Field Technicians for all our Service, Retro Replacement and New Construction jobs.
• Process and post billing as job is complete utilizing our SSO interactive software.
• Timely customer follow-up as appropriate based on work order and technician notes.
• Match technician’s time sheet to work order.
• Process credit card transactions.
• Work with Accounts Receivable on resolving any uncollected balance.

Qualifications

• Complete follow up, surveys, implement programs and processes to differentiate from our competition, improve customer experience to ensure customer loyality.
• Evaluate SM department and leverage opportunities to increase revenue by implementing different processes to follow up and contact the customer.
• Must have the ability to communicate accurately and clearly both orally and in writing; pleasant telephone manner; able to think on feet when dealing with callers; customer service oriented can-do approach.
• Focusing on customer retention, candidate would need to demonstrate programs they developed to be successful.
• Strong Customer Service, Administrative and Organizational Skills.

Essential Skills

• Strong team player with positive attitude.
• Friendly, courteous and professional phone presence.
• Able to prioritize multiple tasks.
• Independent, self-motivated problem solver.
• Microsoft Office Knowledge-particularly Excel and Word.

About Steel T Heating
We are a 40+ year old company that does heating and air conditioning in residential & light commercial. We have a new construction department, a service department, and retro department.