Central Dispatch Coordinator Jobs

Bobcat of the Rockies is a full service Bobcat Dealership. We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. Bobcat of the Rockies offers parts as well as both mobile and shop service, and a full line of concrete supplies. Bobcat of the Rockies - Golden seeking a Central Dispatch Coordinator to join our busy dealership. Successful candidates will be organized, have great customer service skills, and the ability to multitask. Apply today! $50,000-70,000 total compensation potential!#WeEquipPeople Responsibilities

• Verify history of repairs on machine. (Duplicate work or parts warranty).
• Conduct and document monthly safety meetings and maintain other compliance recordkeeping.
• Schedule all service work and provide supervision of administration and warranty for Central Dispatch.
• Provide a good written description of work for billing to manager.
• Follow-up with customers on work performed in the field.
• Train and lead all service administration for proper billing (48 hour invoicing after completion).
• Schedule all service work and provide supervision of administration and warranty.
• Understand the billing process.
• Obtain pictures through software.
• Take service requests as a service writer.
• Assure that all necessary service administration policies and procedures are followed.
• Collect extensive information from the Central Dispatch Manager on the service claim for processing. (Extra labor time filed, additional parts, serial numbers and additional invoices needed).
• Act as a primary telephone contact in Central Dispatch.
• Forward Connected Machine emails to customers and express urgency when needed.
• Ability to climb on equipment to obtain documentation of serial number/hours on machinery.
• Monitor all warranty to assure maximum reimbursement from the manufacturer.
• Prepare the preliminary work for all mechanics including field mechanics for approval.

Qualifications

• Excellent telephone skills.
• Excellent communication skills, both verbal and written
• Occasionally exposed to weather conditions, fumes, and loud noise
• Must be able to pass a drug screen.
• High school diploma required.
• Valid Driver's License

Physical Requirements

• Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects
• Occasionally exposed to weather conditions, fumes, and loud noise
• Physically able to operate a variety of automated office machines which include a computer, printer, fax machine, copy machine, calculator, telephone, etc. on a regular basis
• Sitting most of the time

Benefits

• Profit Sharing and Bonus Program
• Employee Assistance Program
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company
• Boot and Safety Glasses Reimbursement
• Critical Care and Accident Insurance
• Paid Vacation and Flex Time
• Short and Long-term Disability
• Paid Training
• Matching 401K Plan
• Company Paid Life Insurance
• Health, Vision, and Dental Insurance
• Christmas Savings Program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.