Houston 12 Coffee Bar - Food Service Rep - Part-Time

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for:

• A high school diploma
• Communication and interpersonal skills; ability to work in a fast-paced environment

What is the work?
Customer Service:

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections

Food Service / Production:

• Prepares, packages, and merchandises fresh product effectively
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Slices, packages, labels, rotates, and culls products for poor quality

Sales:

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety:

• Operates / maintains equipment properly
• Cleans and sanitizes display cases

- Complies with H-E-B food safety and sanitation standards

• Complies with department / Store operating procedures

Additional Department-Specific Responsibilities:
BAKERY:

• Records production and shrink to aid in production planning
• Culls bakery products for poor quality, expiration dates
• Assists in technical areas as needed (e.g., baking, frying, and decorating)

DELI:

• Performs all sanitation and maintenance tasks for Deli slicers
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• Uses ordering system applications
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Takes care of service counter Customers

PREPARED FOODS:

• Cuts, slices, dices, chops, food in preparation for chef
• Educates customers on preparation / reheating instructions of prepared foods
• Serves / packages products at customer's request
• Prepackages condiments (sauces, dressings) for prepared food items

What is your background?

• Completion of Company Orientation, and food safety and sanitation training upon hire
• Minimum age 18 (mandatory)
• High school diploma, or equivalent

Do you have what it takes to be a fit as an H-E-B Food Service Representative?

• Strong customer service skills
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Reading and writing skills
• Planning and organizing skills
• Communication and interpersonal skills

Can you...

• Perform the following, based on your Department?
• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs

Bakery:

• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Constantly* reach at waist, grasp
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction

Deli:

• Constantly* reach at waist, grasp
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
• Frequently stand, walk, stoop

• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

08-2021