Housing Maintenance Services Manager

Job Category: Fulltime Regular
Exempt Overtime Eligible: Exempt
Benefits Eligible: Benefit Based
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Job Summary
Reporting to the Associate Director of Housing, the position is directly responsible for supervising the Maintenance Call Center for all of Housing and serve as the Housing Office Manager. Responsibilities include supervising the (Senior) Housing Coordinators and their daily operations and tasks. The position will supervise the daily maintenance triage for all Housing units in collaboration with other Caltech departments and live-in Housing staff. The Housing Maintenance Services Manager will work with IMSS to manage the Housing maintenance data systems. Along with the Associate Director and the other Housing Senior Management Staff, the Housing Maintenance Services Manager will participate in the administration of the Institute's housing program including, but not limited to, on and off-campus housing policy, procedure development and implementation, housing facilities planning; selection, training, supervision, and evaluation of staff; budget planning and management; the administration of housing rate scenarios; and liaison with other Institute departments.
Essential Job Duties

• Addresses customer complaints
• Develops, implements and monitors preventative maintenance programs
• Assists the Associate Director with special projects as assigned
• Monitors work load for the (Senior) Housing Coordinators
• Provides direction, oversight and guidance to staff responsible for performing all daily and routine maintenance processes
• Works with the Residential Life Coordinators for on-going maintenance issues for on and off-campus housing
• Creates and updates Caltech Housing internal policy, the website and procedure manual
• Acts as primary liaison for WASH services and contract
• Participates in the projection of operating budgets and vendor competitive pricing
• Responsible for the selection, training, development and daily supervision of the Housing Maintenance Call Center; (Senior) and other Housing Coordinators
• Serves as the Housing Office Manager, managing space, supplies, appearance, events, etc.
• Supervises distribution and collection of all damage charges
• Manages invoice and purchase order distribution for routine maintenance and long-term projects
• With the Associate Director of Housing, reviews, updates and administers the policies and procedures for residents in on and off-campus housing
• With the Associate Director, reviews, updates and administers the policies and procedures for residents in on and off-campus housing
• Coordinates with Facilities on the daily and routine maintenance within all Housing units
• Assists in administering the Emergency Action Plan as it pertains to housing roster assignments (Organizational Critical Status)
• Meets with other Senior Maintenance Staff bi-weekly for strategic planning, on-going projects, student House issues and outstanding work orders
• Partners with Facilities for on-going custodial quality control
• Works with IMSS and Facilities to manage and update the Housing Maintenance data systems (AIM)
• Partners with other Senior Housing Management Staff on short and long-term projects for on and off-campus housing
• Works with the Assistant Director of Maintenance and Infrastructure Management to ensure timely resolution of maintenance requests
• Other duties as assigned
• Actively participate in fire drills, earthquake procedures, and crisis management events
• Develops and prepares various management, information and expense reports
• Support the rights and responsibilities of all residents on our campus to be able to live and study in a safe, comfortable and well maintained environment
• Assists with the planning and execution of all Housing turnovers
• Manages and oversees all aspects of the daily and routine maintenance requests for all housing units

Basic Qualifications
A high school diploma and 5-7 years of increased responsibility in a university housing office or related area is required. In addition, experience in the operation of an administrative unit and in planning and managing office operations is necessary. Also, problem solving skills and mediation with diverse populations is a must. This includes awareness and sensitivity to special interest groups, parents, students, faculty, and staff. Excellent written and oral communication skills are required. Demonstrated excellent customer service skills are essential for success. The ability to interact at all levels with campus and system-wide officials is mandatory. Must be proficient with MS Office, File Maker Pro a plus. We seek a strong leader who is an effective communicator with students, faculty, administrators and parents with diverse backgrounds. Caltech Housing is a 24/7 operation that sometimes requires work after hours and on weekends.
Preferred Qualifications

• Bachelor's Degree

Required Documents

• Resume

To be considered for this position please visit our web site and apply on line at the following link: https://hr.caltech.edu/work/job_openings
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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