Housing Advocate Supervisor - Day Shift

Who We Are

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023) . We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Road Home seeks a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. We, at The Road Home, believe that the people we serve deserve our best every day. The Housing Advocate Supervisor will provide leadership and support to front-line shelter staff. They will provide high-quality services to individuals seeking shelter at The Road Home. This position will work as part of a cohesive team of Housing Advocate Supervisors to ensure a safe, supportive, trauma-informed environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still appl

Job title

Housing Advocate Supervisor

Reports to

Housing Advocate Manager

Salary Range 

Grade 7, $20.04

Job Location

Pamela Atkinson Resource Center

EEO Class

First/Mid Level Officials and Managers

FLSA Status

Non-Exempt 

Shift

Day Shift

Key Job Functions

• Collaborate closely with other shelter supervisors as well as the Director to ensure that all necessary information about guests is clearly communicated to multiple agency departments as well as to community partners
• Provide staff support and management, and serve as an advocate for individuals experiencing homelessness.
• Run daily shift change meetings with staff. Attend weekly meetings with other shelter Supervisors and the Housing Advocate Manager. Attend other meetings as needed.
• Work with other shelter Supervisors and the Housing Advocate Manager to provide trauma-informed services to guests in shelter
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Provide direct supervision, guidance and support to 24/7 front-line staff
• Assist in maintaining a clean and safe facility for both guests and staff. Identify and communicate building and staff needs to the Director.
• Review, and approve staff timesheets. Manage other departmental paperwork and administrative reports in a timely manner.
• Other duties as assigned.
• Identify and share resources provided in the community that may best serve our guest’s needs
• Ensure that reporting related to safety is completed accurately.
• Serve as an integral part of The Road Home’s leadership team, providing feedback on staff and guest concerns and workshopping ways to enhance the services provided to guests.
• Hire, train, and manage department staff. Ensure that they are providing high-quality, trauma-informed services.
• Manage weekly staff schedule. Ensure each shift is adequately staffed to meet shelter licensing requirements. If fewer than minimum required number of staff are in the facility, the Supervisor should be ready to help cover a shift.

Promoting Best Practice

You Must:

• Other duties as assigned
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline
• Demonstrates awareness and desire to understand diverse populations
• A willingness to understand that housing first, harm-reduction, and low-barrier access to resources is best practice and essential to our mission at The Road Home

Requirements

Education and Experience

• Previous experience working with diverse populations required
• High School diploma or GED required
• At least one year of direct supervisory experience preferred.
• Bachelor’s Degree from an accredited college of university preferred

Required Skills And Abilities

• Self-starter and self-directed
• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Excellent writing and documentation skills
• Ability to work from a Trauma-Informed Care framework.
• Ability to accept direction from Supervisor
• Strong interpersonal skills and ability to work with diverse populations
• Willing to be a proactive member of a team
• Must pass a pre-employment background check and drug screen
• Excellent organizational skills and strong computer skills
• Ability to work with community partners
• Familiarity with the Housing First philosophy.

Physical and Equipment Requirements

• Must be able to stand, sit and walk for at least an hour at a time
• Must be able to lift at least 25 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

The Road Home will be requiring all employees to be vaccinated against COVID-19.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Free Training & Development
• FREE Life Insurance for employees
• Tuition Assistance for a wide variety of classes!
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B with TRH contribution and match)

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.