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Housekeeping Supervisor (Substitute) Jobs

Company

Loews Hotels & Co.
Address , New York, 10065
Employment type FULL_TIME
Salary
Expires 2023-09-14
Posted at 8 months ago
Job Description
Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Provide guests with service that anticipates their needs. Guest requests that can not be personally performed by the supervisor are immediately referred to the manager or director.
Job Specific
  • In charge of safety and proper use and storage of hazardous chemicals
  • Provides employees an outstanding model of professional conduct, high morale and guest service
  • Ensures hotel security through key control
  • Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
  • Able to perform all duties and responsibilities of housepersons, room attendants and public spaces attendants
  • Housekeeper’s Course Outline, Standards and Procedures
  • Trains housekeeping employees in professional knowledge and skills according to the departmental standards
  • Communicates constantly with dispatcher to ensure that room status is updated and that priority requests are satisfied as soon as possible
  • Demonstrates excellent Guest Relations skills
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Makes sure VIP rooms are provided with appropriate extra amenities and services
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
  • Advises manager of rooms requiring repairs
  • Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
  • Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors.
  • Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
  • Provides training for employees regarding department policies and procedures, operation of equipment, and daily tasks
  • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
  • Counsels employees regarding both positive and negative aspects of their performance
  • Writes work orders for guest room repairs
  • Inspects guest rooms to ensure housekeeping standards are achieved
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Ensures that employees are committed to all Standards and Procedures and the hotel’s mission statement
  • Performs additional duties and responsibilities as requested
  • Reports any accident that occurs to manager
  • Solves any problems in their assigned area (i.e. valuables left unsecured in guest room; DND lights all day long; etc.)
  • Ensures that lost and found items are turned into Security
  • Ensures that employees turn in lost and found
General
  • Maintains cleanliness and excellent condition of equipment, and work area
  • Complies with hotel policies and rules
  • Executes emergency procedures in accordance with hotel standards
  • Recycles whenever possible
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Promotes and applies teamwork skills at all times
  • Remains current with hotel information and changes
  • Is polite, friendly, and helpful to the guests, management, and fellow team members
  • Attends all appropriate hotel meetings and training sessions
  • Complies with hotel uniform and grooming standards
  • Complies with safety regulations and procedures
Qualifications
  • Requires extensive standing, walking, lifting and bending
  • Previous Housekeeping experience required
  • Must have good English skills (read, write and speak)
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
  • High school diploma preferred
  • Must be customer-service orientated and have excellent hospitality skills
  • Must be able to give direction to Housekeepers
  • Must be able to handle multiple tasks and be able to make appropriate decisions in difficult situations
  • Able to work a flexible schedule, including weekends and holidays
Physical Demands
It is required by this position that one will be:
  • Walking over 2/3 of the time
  • Reach with hands and arms under 1/3 of the time
  • On their feet over 2/3 of the time
  • Stooping, kneeling, crouching, crawling under 1/3 of the time
  • Using their listening and communication skills over 2/3 of the time.
  • Using hands to handle, feel or point over 2/3 of the time
There are special vision requirements that we ask for and they are:

  • Close vision (clear vision at 20 inches or less)
  • Distance vision (clear vision at 20 feet or more)
  • Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The wage for this position is $39.44 to $39.44.