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Housekeeping Supervisor Jobs

Company

Verdanza Hotel
Address , Carolina, 00979
Employment type FULL_TIME
Salary
Expires 2023-10-15
Posted at 8 months ago
Job Description
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:
Located in Isla Verde, Puerto Rico, just one block from a dazzling golden sand beach named the best urban beach in town, the Verdanza Hotel combines the amenities of the premier full-service hotels with the friendly, personalized service, unique style and independent spirit of a boutique hotel. Our hotel was fully renovated in 2019 creating a relaxing, home away from home setting perfect for leisure travelers and their pets to recharge.

Overview:

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities:
  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
  • Maintain key control.
  • Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
  • Assist with training of Housekeeping staff.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
  • Handle items for "Lost and Found" according to the standards.
  • Ensure completion of cleaning projects on a biannual basis.
  • Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
  • Ensure overall guest satisfaction.
  • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
  • Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
  • May be required to clean rooms as business needs dictate.
Qualifications:
  • Ability to stand during entire shift.
  • At least two to three years of progressive experience in a hotel or related field preferred.
  • Previous supervisory responsibility preferred.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • High School diploma or equivalent required. College course work in related field helpful.