Housekeeping Office Supervisor Jobs

Description

The Housekeeping Office Supervisor is responsible for guest satisfaction from arrival to departure in accordance to standards and procedures in guestrooms and public areas as set forth by Forbes, AAA, Preferred Hotels and Chatham Bars Inn. The Housekeeping Office Supervisor is responsible to provide administrative support for the Housekeeping department; including creating and designating work assignments, computer input, filing, tracing, answering telephones, printing reports, and maintaining departmental records/logs. All work performed is in accordance to standards and procedures of the housekeeping departmental as set forth by Forbes, AAA, Leading Hotels of The World and Chatham Bars Inn.
General Responsibilities Include:

• Inspect assigned guestrooms. Ensure all general cleaning, preparation for VIP's, early arrivals and special cleaning requests are completed.
• Answer guest calls, anticipate guests’ needs, respond promptly and ensure follow up
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards including the inspection of guest rooms.
• Monitor and track status of out-of-order rooms; update accordingly.
• Maintain positive guest relations at all times.
• Recognize and report all missing, damaged or sub-standard fixtures and equipment.
• Maintain knowledge of all guest room layouts, bed types, decor, appointments, amenities, locations, numbers/names.
• Update a current and updated room status report, communicating waitlisted items with the Front Office and Housekeeping Supervisors
• Resolve guest complaints, ensuring guest satisfaction.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed.
• Creating work assignments for Engineering, Room, House and Lobby Attendants through the KnowCross System, Dispatching guest requested items.
• Administer equipment maintenance programs such as vehicle, vacuum, cell phone, crib and rollaway beds to ensure items are well maintained.
• Administer Lost & Found, Keys and Phones
• Monitor and maintain perfect cleanliness in all public and back of house areas.

Requirements

• Prioritize, Organize and Follow Up

• Follow direction thoroughly
• Strong leadership abilities
• Follow direction well
• Can work independently as well as in a team setting
• Proficient Computer Skills including Outlook, Excel, Google Chrome, Microsoft Edge
• Understand Guest’s service needs
• Able to lift up to 50 lbs.
• Able to meet deadlines
• Being Flexible and motivated
• Superior organizational skills
• Proficient Telephone Skills and proper verbiage
• Can walk/stand for long periods of time
• Superior attention to detail

Location

Chatham Bars Inn Property

Seasonal

Full-time, Year-round

Hours Per Week