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Household Manager Jobs
Company | Excellence Services, LLC |
Address | , Atherton |
Employment type | FULL_TIME |
Salary | $120,000 - $140,000 a year |
Expires | 2023-10-11 |
Posted at | 8 months ago |
$120,000 to $140,000/year+ Full Benefits. DOE.
Up to 20% performance-based Bonus.
Job Type: Full Time (40 hours/week), Non-Exempt/Hourly. Weekend availability required
Atherton, California, USA
ABOUT US:
Excellence Services LLC is a professional private-owned company that provides luxury service for an HNW family exclusively. We help our client enjoy their life and encourage employee success.
ROLE AND LOCATION:
Experienced Household Manager
Atherton, CA
Full-time, Exempt position
Competitive Compensation, and Benefits after 90-day Introductory Period
SUMMARY:
Experienced household manager will keep the day-to-day operations of a private estate. The candidate will be proactive, energetic, detail-oriented and able to anticipate Principals' needs and provide exceptional service in a timely manner. Qualified candidates can work independently, and can wear multiple hats and be hands on to the ever-changing list of priorities.
RESPONSIBILITIES:
- Possess a hands-on attitude – providing service when staff or vendors cannot.
- Weekly meetings with staff, task delegation, inspections of work.
- Negotiate and manage contracts, supervise work and review invoices.
- Knowledgeable working with complex household systems: “smart home” systems, Vantage, HVAC, etc.
- Manage petty cash: maintain and submit records and receipts.
- Manage all related financial matters including accounting budgets and payroll for domestic staff.
- Daily walk through of property (interior and exterior), ensuring principals aesthetics.
- Review and train staff (concierge-style attitude and discretion are key).
- Ensure that the project is executed in accordance with designs, budgets, and schedules; take appropriate action to minimize the impact of deviations.
- Set the service standard and the hiring, training and ongoing management of staff required to meet the service needs of the family and property.
- Work with, schedule, supervise and upkeep of maintenance schedules for household vendors: HVAC, electrician, plumbing, generator, well systems, etc.
- Prepare realistic plans to address needs and conduct regular walkthroughs and daily checklist.
- Experience with handling and caring for fine art, fine furniture, and collectibles.
- Supervise construction and renovation projects, from design to coordination of schedules, inspections during various construction phases, monitoring permits, and daily oversight of subcontractors.
- Provide weekly and/or monthly schedules for staff: manage vacations and special requests.
- Assist principals with packing for trips.
- Act as a point of contact and gatekeeper for principals – providing updates on household activity, scheduled maintenance and current state of staff.
- Complete oversight of principal’s home; maintaining consistency of standards, procedures, and services.
- Oversee all events and dinner parties, orchestrating staff accordingly.
- Order and maintain personal stock for principals: toiletries, clothes, travel supplies, etc.
- Organize, package, ship and receive deliveries and packages for household and principals.
- Have at least 3 years of management experience.
- Demonstrate high-end design sensibilities and appreciation of aesthetic quality.
- Handle any special requests, duties or errands.
- Keep accurate records of all employees such as recruitment, terminations, orientation, training, mentoring, coaching, taxes, compensation, reviews, and supervision.
- Supervise and coordinate onsite activities and provides day-to-day direction of onsite staff.
- Organize luggage of family members and guests for trips, ensuring principals travel needs are met.
- Have experience managing 3+ subordinates.
- Verify estimates based on a detailed review of proposal specifications.
- Order and maintain household supply inventories: cleaning supplies, beverages, and snacks, etc.
- Assist the principals in the procurement of design consultant services and administration of design contracts.
- Contact, screen, propose and oversee vendors. Compare multiple bids, track budget.
- Greet guests and provide formal (but comfortable) service during visit.
- Maintaining seasonal routines and procedures for the household interior and exterior needs: landscaping, window washing, power washing, etc.
- Review and submit vendor invoices for processing.
- Be available 24/7 for family members; questions, requests or service.
- Maintain and update household manuals.
JOB REQUIREMENTS:
- Must be a self-starter.
- Able to pass an extensive background check, including criminal and credit checks.
- General understanding of household mechanical systems, appliances, technology and routine maintenance practices of these systems.
- Valid driver’s license with a perfect driving record.
- Excellent Human resources management skills.
- Possesses superior process and time management skills.
- Must have excellent interpersonal skills.
- Superb command of the English language, both written and oral, is required.
- Minimum of 7+ years of relevant experience working in private homes 15,000 sq. ft or larger.
- Superior project management skills.
- Covid-19 (with booster if eligible) and Influenza vaccinations are required to be considered for this position.
- Flexible scheduling with availability to work overtime and weekends as needed. A 24/7 mentality.
- Legal to work in the United States.
- 4-Year degree from accredited college or university.
- Low key, meticulous, personable character.
OUR CORE VALUES:
- Independent: Thinks and acts independently. Able to be self-taught and keep improving.
- Learn from mistakes: Admit mistakes upfront. Learns and grows from mistakes.
- Conscientious: Attention to detail. Finishes duties mindfully, effectively, and promptly.
- Dedication: Shows a deep commitment to the role and the company.
- Accountable: Takes ownership of tasks and completes thorough due diligence.
- Principals’ First: Always put our principals’ needs and interests first.
- Resilience: Never complains or shies away from work. Welcome harsh feedback and can thrive under pressure.
Job Type: Full-time
Pay: $120,000.00 - $140,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Atherton, CA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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