Hotel Front Desk Supervisor

EXPERIENCE: Prior supervisory experience required.

• Excellent guest service skills; attentive and detail oriented.
• Minimum of two (2) years prior experience in guest service capacity.
• Ability to create a positive and upbeat work environment.
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
• Prior computer experience with Microsoft office, e-mail, and computerized point of sale system preferred.
• Must have basic math skills with the ability to accurately handle cash and process sales transactions.
• Effective communication skills with the ability to communicate with both guests and co-workers.

SCHEDULE REQUIREMENTS: Required to work a flexible schedule including nights, weekends and holidays as required.

JOB RESPONSIBILITIES:

• Understands the impact of department operations on the overall property financial goals and objectives.
• Trains, schedules and supervises staff as required for daily operations and provides follow up training as necessary.
• Promotes outstanding customer relations.
• Address questions and concerns guest and staff in an efficient, cordial, and professional manner.
• Schedules employees to business demands and monitor hours to department goals as directed by the hotel manager.
• Supervise front desk and reservation staff to ensure adherence to company policies, procedures and guest satisfaction.
• Monitor front desk agent performance.
• Performs all duties as assigned.
• Consistently set the example for front desk agents of exemplary service and accurate and complete front desk management.
• Assists front desk agents when necessary.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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