Hotel Front Desk Supervisor

Join us at the Residence Inn by Marriott North Conway, NH. We are excited to add a new leader to our hotel team.

We are currently looking for a self-motivated, guest-focused candidate to fill the position of Front Desk Supervisor. The ideal candidate will be welcoming, efficient & professional.

Key Responsibilities Include:

The Front Desk Supervisor (FDS) is responsible for the success of the front desk, ensuring outstanding guest satisfaction. The FDS assists in all areas of the hotel to achieve and maintain Residence Inn, and Lafrance Hospitality standards.

• Is knowledgeable about all brand standards
• Displays exemplary performance as an example for the staff to emulate
• Supervises Guest Representatives, Night Auditors and acts as Manager on Duty as needed
• Performs training and revenue management strategies with the staff
• Works to achieve a friendly atmosphere for fellow associates and hotel guests
• Ensures that policy and procedure are followed and administered consistently
• Understands local health and safety codes
• Maintains a positive, cooperative work environment between personnel and management
• Produces accurate financial reports on time

Requirements

* Minimum 1-2 years hotel front desk experience required *

• Comfortable with hotel computer reservation systems
• Strong interest and willingness to develop sound managerial and team building skills, to lead a team effectively
• Ability to teach adult learners
• Excellent communication skills, both written and oral, to communicate with guests, potential guests, and fellow employees
• Available to work a flexible schedule ( Nights & weekends )

Benefits

• Extensive Room for Growth
• Full Time Benefits: Health & Dental, PTO & 401K
• Annual Review Program
• Brand Wide Hotel Room Discounts
• Paid Training
• Company Wide Hotel Room Discount Program