Hotel Front Desk Clerk

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Compensation
$13
Responsibilities:Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Connect with the housekeeping department to ensure guest accommodations are ready Mitigate customer complaints as needed Qualifications:Working knowledge of Microsoft Office and reservation management systems Excellent time management skills, organizational skills, customer service skills, and interpersonal skills 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred High school graduate, GED recipient, or equivalent Comfortable taking telephone calls and mitigating stressful situations Marriott front desk experience preferred (FOSSE, GXP, MARSHA, etc.)About Company
Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.