Front Desk Representative Jobs

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Greet and welcome guests
• Receive letters, packages etc. and distribute them
• Answer all incoming calls and redirect them or keep messages
• Answer questions and address complaints
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Keep updated records and files
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Monitor office expenses and costs

Requirements

• High School diploma; additional qualifications will be a plus
• Proficient in English (oral and written)
• Good organizational and multi-tasking abilities
• Customer service orientation
• Knowledge of office management and basic bookkeeping
• Familiarity with office machines (e.g. fax, printer etc.)
• Strong communication and people skills
• Proven experience as front desk representative, agent or relevant position
• Problem-solving skills
• Excellent knowledge of MS Office (especially Excel and Word)