Host/Hostess Jobs

General Summary of Position
Responsible for effectively communicating with patients, staff and guests of the hospital to ensure accuracy and timelines of patient meal trays and floor stock. Major responsibility includes delivering meal carts to patient units, aiding in the meal set-up at bedside, discarding of soiled trays, taking inventory of nourishment area, stocking the nourishment area and accurately operating technical equipment. The Healthcare Host/Hostess will be responsible for sanitation activities, including dishware, equipment cleaning and janitorial tasks. In addition, they will be responsible for cashiering in the cafeteria. The general responsibilities of the position include those listed below, but MedStar/Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

Minimum Qualifications
Education

• Equivalent preferred
• High School Diploma or GED preferred or

Experience

• Prior work experience not required Related work experience preferred

Knowledge, Skills, and Abilities

• Verbal and written communication skills.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Basic food-handling skills.
• Basic computer skills preferred.
• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to provide clear directions and respond to co-workers.

Primary Duties and Responsibilities

• Serves trays to patients and determines if they need anything else.
• Complies with all company safety and risk management policies and procedures.
• Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
• Complies with all MedStar/Sodexo HACCP policies and procedures.
• Brews coffee and tea. May be required to restock other beverage areas.
• Attends all allergy and food borne illness in-service training.
• Collects trays and places garbage and trash in designated containers.
• Reports all accidents and injuries in a timely manner.
• May assemble and deliver patient trays in an EFY environment.
• Records the amount and type of special food items served to patients.
• Delivers carts to the correct floor or patient area.
• Performs other duties as assigned.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Replenish floor stock.
• Attends training programs (classroom and virtual) as designated.
• Participates in regular safety meetings, safety training and hazard assessments.
• May take orders in an Expressly For You (EFY) environment.
• Assists customers with opening containers and cutting food when requested.
• Interacts with customers in the serving and dining areas.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
• Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.