Hospice Intake Rn - Ur Medicine Home Care

Job Information

Job Order ID

NY1465834

# of Positions :

1

Minimum Education Level

Associate's Degree

Experience Required

1 year

Duration

Full Time Regular

Shift

First Shift (Day)

Hours Per Week

Not Specified

Order#: NY1465834

Hospice Intake RN - Days, Full-time

Provides triage for patient/family phone calls and coordinates any necessary follow up with the Interdisciplinary Group (IDG) team. Initiates home care referrals over the phone from physician offices, hospitals, SNF, community agencies and community at large. Serves as a customer resource and arranges appointments for evaluation as necessary. Provides comprehensive support for field clinicians, patients, families, providers, managers and internal staff.

Responsibilities

Triage:

Triages calls from hospice patients and families/caregivers to gather information related to patient/family needs and/or symptom management. Provides nursing education to patients/caregivers based on patients' plan of care and IDG recommendations. Addresses medication inquiries/refills/changes, DME and supply needs, or need for home visit by a hospice nurse.

Referral Management: Obtains and completes referrals over the phone for UR Medicine Hospice services. Identifies and documents the hospice focus of care, hospice diagnosis, prognosis, and essential demographic information. Ensures insurance payors have been verified. Communicates and coordinates referral process with the interdisciplinary team at UR Medicine Hospice and at institutions, as well as with patients/families. Involves patient and family support system in the referral process to assure the maximum involvement in patient care needs at home, if appropriate. Ensures documentation meets regulatory, institution and agency/departmental standards. Referrals are timely, accurate, and complete and communicated to the hospice team. Electronic Medical Record (EMR) activities including referral entry, name changes, demographic changes, NTUCs and processing deaths. Scheduling:

Coordinates field staff schedules utilizing EMR scheduling tool. Ensures patients are scheduled for home visits according to departmental standards and processes. Assists nurses with arranging unscheduled visits daily as needed. Schedules and/or assists nurses with scheduling evaluation and admission visits for hospice enrollments in all settings as needed. Provides weekend staff with scheduling needs to ensure timely admissions and/or patient visit needs.

Compliance

Complies with agency and regulatory standards. Completes required/mandatory in-services, professional licensing requirements, and employer and institutional requirements. Answers phone calls within agency standard guidelines. Read and responds to emails throughout workday. Complies with Corporate Compliance standards including confidentiality and HIPPA requirements. Complies with safe work practices (ergonomics, OSHA). Shares in responsibility for team maintenance of logs, statistics, report corrections, and other duties assigned. Maintains attendance within UR Medicine Home Care standards.

Professional Development: Takes responsibility for professional and personal growth and development. Is supportive of agency initiatives. Attends team meetings, in-services, participates in mentoring/training new staff. Attends educational opportunities and shares knowledge with others, takes initiative in problem solving issues. Responsible for the Key Performance Indicators (KPI's) established by their manager.

Qualifications

• Current active NY State RN license in good standing.

• One year of Home Care in a CHHA or related experience. Hospice experience preferred.
• Excellent phone and customer service skills. Computer competency required.
• Experience in interviewing, assessment, communication, negotiating and decision making skills.

Name

Company Information

UR Medicine Home Care

Application Information