Hospice Community Relations Representative

Job Purpose
A sales professional whose primary function is to develop early and appropriate referrals by creating and sustaining business partnerships with referral sources.
Key Responsibilities

• Complete and submit activity reports as requested by Community Relations Development Coordinator.
• Reliable and appropriate transportation required.
• Analyze territory, establish sales goals, and write sales plan.
• Ability to manage a territory, to conduct sales calls and presentations, and to generate referrals by building long term business relationships.
• Ability to develop clinical knowledge base to support sales activities.
• Develop plan for accounts management with input from staff teams.
• Ability to effectively communicate both verbally and in writing with the different disciplines in the health care field.
• Identify case management, HMO, PPO, insurance companies and other payer referral sources.
• Coordinate efforts with Administrator.
• Involve management when necessary.
• Implement strategies and actions which include effective sales calls, presentations, and use of collateral materials.
• Develop, implement and evaluate quarterly and annual territory plans, strategies and actions to achieve negotiated goals.
• Implement, modify and evaluate the written plan for self-development.
• Obtain input from Administrator & staff team regarding plan development and implementation.
• Identify existing relationships with competitive Home Care organizations, hospitals, nursing homes and physicians.
• Support and participate in promotional activities.
• Build relationships with the United Home Care staff teams to ensure the establishment of effective communication with referral sources and the staff teams.
• Establish objectives for each call and evaluate results.
• Identify key referring personnel in hospital, nursing homes, and managed care operations.
• Attend relevant meetings and events in the community & United Home Care Office.
• Plan daily activities to effectively and efficiently manage time and maximize productivity.
• Develop specialty markets and plan of action.
• Performs other duties as required by supervisor.
• Document and report complaints and service related issues.
• Read clinical journals. Read sales and professional journals. Read internal information, policies, publications, bulletins, etc.
• Ability to identify and develop new referral sources.
• Evaluate performance against the plan.
• Personally contact old and new referral sources.
• Develop business relationships by making effective sales contacts and presentations.
• Identify territory assumptions which may influence the achievement of sales goals.
• Communicate written plan to Executive Director of Sales and Community Relations development Coordinator.
• Complete call reports.
• Assess training needs with Community Relations Development Coordinator and develop a written plan to enhance knowledge and skills.
• Join and participate in appropriate organizations and associations.
• Identify key referring physicians.
• Maintain professional and clinical competence.
• Demonstration of the principles of the sales process in a health care environment.
• Determine vulnerabilities of competitive relationships and set targets.
• Monitor, evaluate and adjust the plan as needed.

#CB
Minimum Education Required
Bachelor degree, preferred
Minimum Experience Required
Five (5) years’ experience in Healthcare Sales/Marketing or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

• Punctuality.
• Professional appearance.
• Attendance – must maintain timely, regular attendance.
• Communicates well with patients/residents/clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients/residents/clients and responds to expressed concerns while displaying a helpful, caring demeanor. Answers

questions when appropriate in a professional manner.
Knowledge, Skills, Abilities

• Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
• Comply with corporate compliance program.
• Attend and participate in mandatory inservices.
• Participate in center/agency surveys (Licensure / JCAHO) and any subsequently required reports.
• Follow established safety procedures when performing tasks and/or working with equipment.
• Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.
• Perform other related duties as necessary and as directed by supervisor.
• Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification, as required.
• Honor patients/residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! Apply Now to get started at PruittHealth!
As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
Job
Administrative
Primary Location
Georgia-Macon
Schedule
Full-time
Shift
1st Shift
Job Posting
May 29, 2023, 12:30:07 PM
Work Locations
PruittHealth Hospice Macon