Homecare Coordinator/Recruiter

Sanzie Healthcare Services Inc

MISSION: The mission of Sanzie Healthcare Services Inc is to excel at helping the seniors and health-challenged, live quality lives in their homes and communities. Our goal is to be among the leaders in our industry by creating an innovative and customized care experience that exceeds our clients' expectations and ensures a superior quality of life.

Job Summary

The seeking an experienced home care coordinator. Duties will include managing and staffing all home care cases received, speaking with case managers and supervising staff. This is a fast paced position requiring great organizational skills. Bilingual is a must for this position. At least two year of recent verifiable experience is required. This position is responsible for scheduling and maintaining schedules for clients, caregivers, clinicians, managing care log submissions and following up with clients to ensure we are effectively managing expectations.

ESSENTIAL FUNCTIONS Job Duties

• Attends in-services and continuing education as applicable.
• Partner with clinical resources to oversee patient intake and inquiries and assess patient needs.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
• Assist with following up on all client and caregiver issues to ensure any problems or concerns are addressed and resolved.
• Assist with creating and maintaining client and caregiver schedules with an emphasis on accuracy and a high level of customer service
• Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
• Adhering to all applicable labor laws and company standards
• Maintains call in and retention report.
• Communicating and collaborating with hiring managers and other team members.
• Ensuring consistent accuracy of database and file information for both caregivers and clients.
• Performs other duties as assigned
• Communicate new assignments and/or schedule changes to caregivers and clients in a timely and professional manner.
• Maintain a control procedure for active Clients and staff files.
• Ensuring caregiver compliance with time reporting, in-services, and annual medicals.
• Assigns referrals to correct liaison with correct facility and physician sources in computer system
• Maintains call in and retention report
• Coordinates initial staffing of referrals and ensures receipt of referral for care by all disciplines ordered
• Maintain a tracking system to ensure clinical records are current according to company policy and regulatory requirements.
• Maintains staff and client statistics, and reports.
• Must be willing to participate in the on-call after hours telephone rotation (includes weekends and holidays) to manage inquiries, emergencies and caregiver call outs
• Discerns client services required as outlined in agreements, urgent requests and care plans.
• Records all intake information and inputs into computer system and gets approval from Administrator/CS to proceed with referral/intake process
• Discerns client services required as outlined in agreements, urgent requests and care plans.
• Maintains strict confidentiality on patient, agency, and employee matters.
• Contacts care providers and clients regarding day-to-day changes.
• Assisting with other related duties/projects as assigned
• Writing and posting recruiting ads on various job boards, developing relationships with other recruiting sources such as nursing schools and referrals, participating in job fairs, etc.
• Enters scheduling data, creates schedules.
• Receives, tracks and coordinates all referrals from internal and external clients
• Ability to be on-call after business hour calls and scheduling modifications
• Maintaining regular documentation and ongoing note-keeping of employee & client activities
• Determining optimal staffing match for new/existing clients so that our employees are happy with their placement while clients also give nothing but rave reviews for excellent staff matching
• Submits documentation within required timeframes.
• Managing caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
• Ensuring that all applicants have completed paperwork including application, hiring documents, license and reference checking and scheduling and completing background checks and drug screening.
• Attains goals as set forth in annual performance evaluation.
• Screening and interviewing of applicants and documentation of all steps of the hiring process.
• Attend and actively participate in weekly staff meetings
• Understands and adheres to established SHCS policies and procedures.
• Answering & triaging calls from caregivers, clients and prospects
• Performing employee trainings and orientations
• Creates and maintains staff schedules.
• Participates in the Performance Improvement process as requested esp patient follow-
• Provide additional administrative support as needed
• Provides staffing for sick leave, vacation, long term leave.
• Understands the approval process for new field staff prior to patient contact.
• Schedules client appointments/visits according to care plans and staff availability.
• Verifies: Medicaid eligibility; physician licensure/NPI/client cost share
• Maintains staff and client statistics, and reports.
• Enter and maintain accurate client and caregiver data in the software system.
• Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
• Responsible for employment decisions, including hiring and termination
• Tracks all referrals and conversions(admissions/non-admits) and reports to Director daily
• Maintains staff and client database (e.g. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge)

Specific Requirements of Staff Coordinator Must possess strong customer service skills

Must demonstrate excellent oral and written communication skills and the ability to listen effectively

Must have the personal integrity and ability to discreetly handle confidential information

Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

Must possess demonstrated excellent computer literacy and Microsoft Office skills

Must possess an aptitude and passion for learning new things with a strong work ethic in a fast paced environment

Must possess the ability to excel in a team environment as well as work independently with little supervision

Must possess the desire to serve clients and coworkers with exceptional customer service

Must possess strong interpersonal skills with the ability to effectively communicate with a diverse workforce

Must possess and demonstrate excellent verbal and written communication skills and an ability to be successful in a very fast-paced environment. The required extensive client communications require exceptional phone presence and patience

Education And Experience

Qualifications: 1. Associate degree.

• Experiences: 2 years of Customer Service experience required

2 Years Healthcare Or Home Care Experience Preferred

2 years of Scheduling experience

• Basic medical terminology.
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to MS Office, MS Excel and Scheduling program.
• Ability to carry out directions, read and write.
• Maturity and ability to deal effectively with the demands of the job..

Job Posted by ApplicantPro

Experienced CNA/PCA Needed Urgently.

COMPANIONS SANZIE HEALTHCARE SERVICES INC

Post Date: 11/01/2020 Job Code: HHA CGV Title: HHA needed City: Ellenwood State: GA

Classification

Location: Sanzie Healthcare Services -Ellenwood, GA 30294.

Pay Rate: $9.50-10.50 per hour

Title: CNA/HHA needed

IMMEDIATE OPENING

If you are the kind of person who gets satisfaction from bringing joy into other people's lives, a career at Sanzie Healthcare Services could be the best job you've ever had. Whether you are looking for a full-time job or part time employment, being a member of our Care TEAM offers a unique opportunity to do important, fulfilling work in the home care industry and to build close, caring relationships that endure.

We are currently hiring Companions and will train experienced caregivers. Our ideal candidates are compassionate, dedicated and reliable individuals with a desire to enhance the lives of our senior adult and disabled clients.

Sanzie Healthcare Services, Inc. is committed to providing all of our team members with continued training, competitive pay, and reward and recognition programs.

Requirements

• Current proof of auto insurance
• Agree to random drug testing
• Possible Federal fingerprinting requirement (GCHEXS)
• Photo copy of Social Security Card
• Valid driver's license
• Certificate showing Negative for TB (Required)
• Reliable transportation
• Pass national background check
• CPR/First Aid certified (Required)

The Company

At Sanzie Healthcare Services, our mission is, "To provide affordable quality in home health services to clients and their families, while maintaining a productive environment that surrounds quality communication, care, and family and client involvement"

The Opportunity

Sanzie Healthcare Services, Inc. Caregiver Roles

Companionship

The Primary Responsibilities Of Companionship

Friendly conversation

Medication reminders

Maintain a clean & safe environment

Incidental transportation/errands

Plan recreational activities for client

Assist with walking & light exercise

Other reasonable requests of client

Experience

Minimum of 5 year of experience as a caregiver in a home environment with at least two (2) verifiable references

Education/Training

Specialized Training is required for all personal care.

Certified Nursing Assistant (CNA) certification/training

Certified Home Health Aid (CHHA) certification/training

If you wish to apply, please click on the link below to complete an application.

To learn more about Sanzie Healthcare visit us at www.sanziehealthcareservices.com

Job Posted by ApplicantPro