Home Care Scheduler / Coordinator

TYCE, LLC DBA Assisting Hands is a top-performing franchise where you can be part of a friendly and supportive atmosphere.

We are seeking an energetic individual who can work with an amazing group of compassionate people who are dedicated to providing the best care to our clients and their families.

Come join us and grow with us. This will be a great opportunity to learn about one of the fastest growing industries in the US.

Here is what we are looking for our new Scheduler / Coordinator (Director of Client Care Services) to have:

• Serve as point of contact for clients, caregivers, and case managers.
• Understand and adhere to established Assisting Hands policies and procedures.
• Deliver superior customer service to clients and field staff to ensure quality care is provided.
• Match appropriate caregivers to cases based on suitability, personality, availability, and skill set.
• Ensure all cases are covered and arrange for substitute/back-up coverage as necessary.
• Provide information about services to prospective clients.
• Responsible for verifying authorization of services with payors.
• Assist in recruiting, screening, and hiring of caregivers.
• Regularly communicates with caregivers regarding attendance, compliance, and continuing education.
• Work closely with Owner to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
• Manage caseload while proactively growing it through initiatives set by management.
• Handle/resolve caregiver issues, problems, and scheduling changes.
• Build lasting relationships with clients, referral sources, payers, and community organizations.
• Responsible for creation of new clients and initial intake of clients’ information into digital file.
• Communicate daily with Owner on casework and caregiver performance and issues.
• Participate in patient care meetings, in-service programs, and orientation.