His Apprentice Level 1- Saginaw

About Us
HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care.
We are taking a stand and reducing the stigma around hearing loss. HearUSA is committed to our mission to change one million more lives in the next five years through Simply Excellent Hearing Care. As professionals, we’re redefining delivery of hearing care and helping more people take charge of their hearing health.
We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.
Essential Duties And Responsibilities
HIS Apprentice, Level 1 position will begin once an Apprentice has been approved to join the program by their District Manager (DM) or National Director (ND) and the Apprentice registers for their IHS Distance Learning Program.

• 1. Master basic Hearing Instrument Science knowledge warranted to perform the future duties of a HCP by completing the IHS Distance Learning Program and observing a HCP perform HAEA, HC1Y, HAF, and HAC appts, as per HIS Manual. a). Apprentice role will be split as directed in the Plan of Coverage form between HIS Apprentice and current duties. Part-time would include 2.5 days/wk; 3 days/wk; 4 days/wk. (NOTE: see appropriate .) b. Full-time would be considered to be 5 days/wk
• 2. This knowledge will be gained within and outside of business hours to prepare for the Final IHS Distance Learning exam: a. HIS Apprentice, Level 1 will attend at least four group HIS training events each month that is provided by HearUSA, during Stages 1. b. HIS Apprentice, Level 1 will dedicate an average of 1 hour/day of study time, during Stages 1 outside of business hours.

Requirements

• INTERNAL CANDIDATES: Performance/Potential Matrix on WPD indicates no less than “solid performer”
• Preferred, previous experience training other CES regarding TCM (TotalCare Clinic Management system), office procedures, etc. (connotes career progression, aptitude to learn and excel)
• Preferred, minimum of six-month employment with WSAudiology, unless a member of the Management team has personal experience/knowledge of previous work ethic, skills, and motivation.
• No formal written warnings for performance, attendance, or conduct violations in the previous 12 months.
• Excellent customer service history, with participation & center findings on exit surveys (connotes mindful of client service)

External Candidates

• Experience in training co-workers (connotes career progression)
• Experience as a Client Care Coordinator or other type of administrative duties in a Clinical setting or Hospitality industry.
• History of career advancement (connotes aptitude to learn and excel)
• History of excellent client or customer care (connotes mindfulness of client service)

Approximately six months of experience in the hearing industry as a Client Experience Specialist, Audiology Assistant, Hearing Aid Tech or Kaiser Consultant or external experience in Hospitality industry for customer care.
Candidates and Sponsor must meet their specific State or Commonwealth Laws and Regulations
Lifestyle & Benefits

• Paid Holidays & PTO Policy
• Service Days & Diversity, Equity & Inclusion Initiatives
• Employee, Family & Friends Hearing Aid Discount Program
• Tuition Reimbursement
• Comprehensive Benefits Package
• 401k Matching Program

Salary: $35,000-$45,000
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.