Position Summary
The Health Management Specialist is a non-licensed public health professional responsible for reaching out to people needing preventative health services, chronic care management services, or who have potential exposure to infectious diseases, and providing health education and guidance to interrupt ongoing disease transmission, or connecting them with additional health services according to standards of care.
Dialogue with clients consists of following standard protocols to obtain medical history and other relevant health information, provide instructions, and make appropriate referrals to testing, clinical services, and other essential support services. This position requires prioritization, prompt action, and attention to detail in documentation and data management as multiple investigations are conducted simultaneously.
Health Management Specialists are required to follow all designated scripts and comply with policies and procedures provided by the YKHC regarding confidentiality and data security for the handling of sensitive client information and protected health information.
This position requires working non-standard hours (i.e., evenings, weekends) to react as quickly as possible to new cases. During times of low caseloads, this position will assist with other duties as assigned such as assisting with supplies ordering, answering phones, and other tasks as assigned by the Population Health Management Coordinator.
Position Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and other duties as assigned.
Minimum Education - High school diploma or General Education Development (GED). Associate degree preferred.
Minimum Experience - Experience conducting telephone-based or in-person interview, data collection and data entry are preferred. Experience with health care, health education, community outreach, linkage to care, social services, or other public health services are preferred. Experience living and working in the Yukon-Kuskokwim Delta preferred.
License, Certification, Registration - Completion of contact tracing training module within 3 months of starting date.
Equipment/Tools - Proficiency with use of computers (desktop, laptop, tablet) and mobile devices (smartphones, mobile apps). The position will require daily use of a computer, telephone or cell phone, and access to a secure internet connection.
Specialized Knowledge and Skills - Strong verbal, written communication, and interpersonal skills, including active listening and emotional intelligence. Ability to interact in a non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions. Ability to adapt to changing environments and receive constructive feedback. Ability to use discretion, maintain confidentiality and ethical conduct. Ability to work effectively with all levels of staff, establishing and maintaining collaborative professional relationships. Strong time management skills (organization, prioritization, multitasking). Ability to work independently and as part of a multidisciplinary team. Proficiency with use of computers (desktop, laptop, tablet), with MS Office, and with use of mobile devices (smartphones, mobile apps). Ability to communicate in Yupik or Athabascan is desirable.
Supervisory Responsibilities - None.
Benefits Include
Generous PTO beginning at 4.5 weeks
Ten paid holidays
Comprehensive healthcare coverage
Life and Disability Insurance
Flexible Spending Account
Retirement plans
Employee Wellness Center
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