Head Start Program Operations Manager

Salary: $121,033.56 - $148,602.36 Annually

The Position

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

Why join the City of Oakland Human Services Department?

Situated at the heart of the Bay Area, the City of Oakland is a vibrant, diverse, and exciting place to work. It is easily accessible, at the forefront of Race and Equity work, and a full-service organization with many innovative community services.

Are you searching for a fulfilling career that allows you to make a difference and have a positive impact on the local community? Look no further! The City of Oakland's Human Services Department, Head Start Division, is seeking a highly skilled individual to join our team as a Head Start Program Operations Manager. Come join a dynamic team of enthusiastic professionals dedicated to providing important services to a community with a rich history. You'll work with great colleagues in the Head Start Division who are fiercely passionate about public service and community.

As the new Head Start Program Operations Manager, you will have responsibility for overseeing, planning, administering, and implementing Head Start operations and program services within the City's Head Start Division. This includes facilitating the achievement of program goals and the delivery of effective, high-quality program services, as well as training, evaluating, and supervising assigned staff.

We Are Looking For Someone Who Is

• Passionate and self-driven. You have a strong desire to make a positive difference in the lives of Oakland residents and families and to work in a fast-paced environment.
• An effective communicator and relationship builder. You will have the opportunity to collaborate with Head Start management staff and program staff and interact in a culturally diverse workplace with residents, families, and community members.
• A difference maker. You will have the opportunity to facilitate achievement of Head Start program goals and the delivery of effective, high-quality program services.

What You Will Typically Be Responsible For

• Collaborating with program staff to monitor and meet the Head Start Program’s Health and Safety requirements.
• Performing short- and long-range planning for services; developing operating policies and procedures in accordance with Local, State and Federal regulations.
• Planning and implementing program operations in collaboration with Head Start Management staff to build a culture of excellence, accountability, and continuous improvement towards quality thresholds.
• Managing the administration of program operations such as ERSEA, Health, Family & Community Engagement Services, data systems, and ongoing monitoring and Continuous Quality Improvement (CQI) and serving as technical expert in these areas; ensuring seamless integration of all comprehensive services with program operations.
• Directing, planning, and participating in the selection, supervision, and performance evaluation for assigned program operations staff; providing for staff training and development.

Read the complete job description by clicking here: Head Start Program Manager Classification Specification

A Few Reasons You Might Love This Job

• Our work matters to the people we serve. What you do every day will have a direct and tangible impact on the people who live and work in Oakland - on their health, well-being, access to services, and safety.
• This is a stimulating job with great pay and benefits.
• You will have great colleagues. City employees are fiercely passionate about public service and community, and proud to uplift Oakland as a dynamic, innovative, vibrant city that is always on the forefront of social, economic, and environmental justice.

A few challenges you might face in this job:

• The work is fast-paced, and you will be expected to expertly and professionally juggle multiple, competing priorities.
• The community’s needs exceed the City’s resources to meet them as swiftly and effectively as we would like.

Competencies Required

• Communication: Connecting with staff members and stakeholders, communicating with people as accurately and comprehensively as possible
• Adaptability: Thinking on your feet and adapting to changing demands and shifting priorities
• Supervision: Effectively directing and training staff, delegating work, and overseeing daily operations
• Leadership: Creating a work environment in which all are motivated to do their best
• Problem Solving: Analyzing situations and effectively developing solutions
• Professional & Tehnical Expertise: Knowledgeable of the most current information, theories, techniques, practices, and procedures of the field.
• Enthusiasm and Positivity: Keeping your passion and enthusiasm intact to counteract any challenges you may face in the role
• Decision-making: Acting with confidence, making informed, rational decisions, and choosing the best course of action

Click on the link below to see a video on what it's like to work for the City of Oakland!

• Working for the City of Oakland

Minimum Requirements For Application

This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications.

Education: A Bachelor’s degree from an accredited college or university in education, public health, family administration services, social work, child development, human services or a related field is required.

Experience: Three (3) years of progressively responsible program administration and management experience associated with educational, social services, and/or family development, including at least one (1) year of supervisory or management experience.

Note: A Master’s Degree may substitute for up to two (2) years of experience but at least one (1) year of supervisory experience is required.

License Or Certificate

Successful incumbents in this position are expected to operate automotive vehicles in the performance of assigned duties. Due to the nature of the assignment and the hours worked, public transportation may not be a cost effective or efficient method for traveling to the various locations required. Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.

Obtain and maintain throughout the tenure of employment and renew upon expiration, if applicable, Pediatric CPR and First Aid certifications within ninety (90) days of employment.

Desirable Qualifications

• Previous experience interfacing with data systems, data analytics, data-driven decision-making, and/or fiscal management/administration.
• Management Information System (MIS) development and implementation and/or applying results-based accountability tools.
• A Master’s degree is highly desirable.
• Child Plus Administrator I certificate is highly desirable.
• Program Director Child Permit is highly desirable.

Supplemental Information

The Recruitment Process

The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position.

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.

For this recruitment, all qualified applicants will be sent a behavioral consistency questionnaire. Which will then be evaluated and rated by subject matter experts. You will be notified if your application will be moving forward with the behavioral consistency questionnaire assessment. The tentative date of the behavioral consistency questionnaire assessment is early October 2023.

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.

What’s in it for you?

• Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule
• Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• 15 paid holidays
• Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
• Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.
• Sick leave: Employees accrue 12 days per year
• Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans
• Dental: Delta Dental full premium for employees and eligible dependents
• Vision: VSP full premium for employees and eligible dependents

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

Disaster Service Workers

All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

How To Apply

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:

http://agency.governmentjobs.com/oaklandca/default.cfm .

If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).

Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system.

Benefits May Include*

The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions.

• Flexible Spending Accounts
• Commuter Benefits
• Employee Assistance Program (EAP)
• Group & Supplemental Life Insurance
• Medical Waiver Plan - Cash-In-Lieu
• Deferred Compensation
• Pension Benefits
• Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements
• Guaranteed Ride Home (GRH)
• Vision
• CalPERS Medical
• Dental

Closing Date/Time: 9/15/2023 11:59 PM Pacific