Head Of Restaurant Operations- House Of Blues Vegas

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

What This Role Will Do

Lead the restaurant within the House of Blues Vegas location.

TeamMember Recruitment, Training and Development:

• Conducts performance counseling and ensures Discipline/Termination procedures follow all HOB guidelines
• Provides for development of Managers and Supervisors
• Ensure compliance with HOB Workplace Standards
• Ensures conflict resolution procedures are followed
• Conducts annual performance appraisals of managers/supervisors
• Assist and support TeamMembers in any of their job functions as needed
• Recruitment and Training of Department Managers and Supervisors
• Facilitate proper inter-departmental communication and organization

Ensuring Optimal Guest Experience

• Maintain all HOB guest service standards
• Maintains appropriate HOB environment
• Maintain high level of Guest Relations

Enhancing Revenue/ Controlling Costs

• Maintains controllable expenses and establishes effective cost control systems
• Maintains HOB systems for all cost controls/inventories
• Assist GM in preparation of annual budget/planning process and Quarterly Operating Plans
• Develop strategies to Generate/Enhance Revenue

Ensure Environmental Quality and Ambiance

• Maintains standard operating procedures
• Ensures applicable health and safety requirements are met or exceeded
• Ensures atmosphere is conducive to a quality experience (lighting, sound, room temperature, cleanliness, light of sight, table maintenance, VIP seating, etc.)

Essential Personal & Interpersonal Skills

• Behaves professionally to maintain/enhance positive image of HOB
• Maintains organization and focus
• Maintains personal integrity by abiding by and supporting the values and principals of the company
• Takes creative risks to enhance revenue
• Communicates assertively in a non-aggressive, candid manner
• Maintains objective view in all circumstances
• Maintains and engenders composure to assuage volatile situations
• Listens empathetically to Management and hourly TeamMembers
• Thinks creatively to produce new possibilities in all areas of operations
• Shows respect by considering the rights and dignity of others rather than just self
• Capable of maintaining a positive attitude

What This Person Will Bring

Required:

• 3-5 Years experience in high volume restaurant experience
• Minimum of 2 years supervisory experience
• High school diploma
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• Previous P&L responsibility and knowledge of accounting techniques
• Previous experience with managing purchasing, receiving, & inventories

Preferred:

• College Degree
• Responsible Alcohol Service certification
• TIPS certified or equivalent

Physical Demands/Working Environment:

• Ability to lift 75 lbs for liquor pulls, beer kegs, etc.
• Environment is often fast paced, loud and stressful
• Able to wear a radio earpiece during the scheduled shift
• Lifting and bending
• Ability to stand for prolonged periods of time

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

• Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.