Head Of Operations (Director Of Operations / Chief Operating Officer) - Policybound

­­­­Job Title And Compensation

The title of this position and the following description correspond to the role of Director of Operations (DO). PolicyBound will also consider candidates with exceptional and extensive experience for the role of Chief Operating Officer (COO).

The base salary range is $130,000 to $150,000. In addition, this position will be eligible for a competitive executive compensation plan which may include equity in the company. Other benefits include a 401K, fully funded healthcare, and dental insurance.

Position Type and Expected Hours of Work:

This is an exempt position.[1]

Summary

The Director of Operations will manage the PolicyBound operations team and report on business objectives and employee performance directly to the CEO. Specifically, the DO will be tasked with creating an evaluation system for PolicyBound's performance in the areas of marketing, sales, and support. The DO will then use this system to provide regular updates to the CEO on company performance. The DO will also manage the company's finances in direct collaboration with the CEO. The DO role will evolve as PolicyBound rapidly scales.

Reporting And Supervisory Responsibilities

The Director of Operations will report directly to the CEO of PolicyBound.

Initially, the DO will serve as the direct manager to the Marketing and Customer Engagement Manager and the Senior Customer Service Representative. These supervisory responsibilities will grow as PolicyBound matures and will be decided upon by the CEO of PolicyBound.

About PolicyBound

PolicyBound is a revolutionary insurance technology company committed to helping agencies grow in the digital age. At present, the company is operating with a focus on development. With early-on commitments, several first-to-market innovations, and a proprietary growth model, the company is taking foundational steps to prepare for rapid scaling.

Responsibilities

Management and Reporting

• Manage the PolicyBound operations team
• Lead the team in documentation of current process flows across the functional areas of marketing, customer service, and sales
• Foster a culture of continuous improvement by promoting operational excellence, identifying training needs, and implementing development programs
• Provide guidance, support, and mentorship to ensure effective execution of operational strategies
• Evaluate and manage the PolicyBound team's productivity and performance
• Collaborate with external stakeholders including consultants, investors, and industry experts
• Report on the status of key projects, goals, and/or progress to the CEO of PolicyBound

Operational Implementation and Strategic Oversight

• Establish and monitor key performance indicators (KPIs) to track operational performance and provide objective empirical evidence of improvement
• Develop and execute strategic plans and initiatives to enhance operational efficiency, streamline processes, and drive business growth
• Ensure that the PolicyBound operations team scales appropriately to meet the needs of the business
• Oversee budget planning, staffing calculators, and resource allocation to ensure efficient utilization of resources and effective cost management
• Analyze market trends, industry best practices, and emerging technologies to identify opportunities for innovation and operational optimization
• Evaluate and select external vendors and partners, negotiate contracts, and manage vendor relationships to support operational requirements when necessary

Skills

• Superior management capabilities (people and prioritization)
• Clear and open communication with higher-level management
• Strategic thinking and proactive planning
• Risk identification and management
• Consistent, timely delivery of project work, research, and implementation

Experience/Qualifications

• Bachelor's degree (advanced degree preferred)
• Experience in a leadership role overseeing business operations, preferably in the insurtech or insurance industry
• Proven track record of scaling innovative operations strategies that have created significant business and customer impact
• Prior management experience in a growth setting is required
• Start-up experience preferred

Work Environment

Mostly virtual with occasional in-person commitments. PolicyBound has a strong preference for candidates located in the greater Philadelphia area. Exceptions may be made for exceptional candidates.

Affirmative Action Plan/Equal Employment Opportunity (AAP/EEO) Statement

PolicyBound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Information

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

[1] Employees whose positions are "exempt" from overtime pay requirements based on meeting specific tests pursuant to the Fair Labor Standards Act (FLSA) and applicable state law, such as executive, administrative, professional and outside sales. Exempt employees are not eligible for overtime pay and are paid on a salary or commission basis.