It's more than a career, it's a calling.

MO-SSM Health St. Joseph Hospital - St. Charles

Worker Type:

Regular

Job Highlights:

**SIGN ON BONUS AVAILABLE**

**Sign on bonuses are for external qualified candidates. Internal candidates, please check with your recruiter to see what options are available for you.

Job Summary:

Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.
• Identifies and report issues of safety and maintenance.
• Receives guest suggestions and complaints and escalates through proper channels.
• Performs other duties as assigned.
• Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.

EDUCATION

• High school diploma or equivalent

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Rare climbing.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Frequent keyboard use/data entry.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

Department:

9508000002 Guest Services

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

20

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.