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- Guest Service Representative
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Guest Service Representative Jobs
Company | Marriott International, Inc |
Address | , San Francisco, 94103, Ca |
Employment type | FULL_TIME |
Salary | $33.50 an hour |
Expires | 2023-06-18 |
Posted at | 1 year ago |
Job Number 23071343
Job Category Rooms & Guest Services Operations
Location The St. Regis San Francisco, 125 Third Street, San Francisco, California, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Welcome to our family
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
The impact you’ll make
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
What you’ll do
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Keep contingency lists in case of emergency and communicate any necessary messages
- Secure payment, verifying and adjusting billing as needed
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Provide guests with room and hotel information, directions, amenities and local interests
Perks you deserve
We’ll support you in and out of the workplace by offering:
- Opportunities to serve and give back to the community
- Encouraging leadership
- Team-spirited coworkers
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
- Support to live a life of wellbeing and happiness
What we’re looking for
- A warm, people-oriented demeanor
- A gift for paying attention to the smallest details
- A team-first attitude
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
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