Guest Service Coordinator Jobs

Why Stay Alfred

Stay Alfred believes in empowering our employees by celebrating and rewarding success, and fostering a high-energy, mutually supportive culture. Our culture, strong sense of beliefs, and values are the things that everyone in this organization shares. Want to be a part of the team?

Check out our Employee Reviews (http://www.glassdoor.com/Reviews/Stay-Alfred-Reviews-E1110694.htm) on Glassdoor.

Stay Alfred believes in helping guests feel at home while they travel, and we strive to make this experience possible in cities around the world by offering the professional customer service and consistency of a hotel, the space and style of a high-end apartment, and locations that enable our guests to enjoy vibrant, walkable neighborhoods in the world's most interesting cities. We do this by connecting with our guests through our next generation hospitality platform.

Stay Alfred is looking to find the right team members to push forward into the future with having recently closed on $47 Million of Series B funding. Founded in 2011, Stay Alfred, Inc. is disrupting the hospitality industry by combining the luxury and quality of a boutique hotel with the space and amenity of a high-end downtown apartment. Recognized three times by Inc. Magazine as one of the fastest-growing private companies in the United States, as one of the ‘Best places to work in the Inland Northwest, Stay Alfred currently manages approximately $500 million in multifamily assets through its tech-enabled hospitality model. With locations in thirty plus cities nationwide, Stay Alfred is reinventing travel at a rapid pace.

Guest Service Coordinator Overview

Stay Alfred is looking for a motivated Guest Service Coordinator to join our growing team! This is one of our most hands on roles, for someone excited about the guest experience, and who lives in the Phoenix / Scottsdale / Tempe greater area. As a Guest Service Coordinator, you will support the City Manager and the day to day operations of the units in our cities. The right candidate will have an eagerness to learn, and will enjoy the challenges that come along with a rapid growth and change environment. At Stay Alfred our culture of collaboration, innovation, and hustle is fundamental to our success in which we all share. It’s an exciting, and rewarding role where you will grow, and make the difference!

Primary Duties And Responsibilities

• Live by and champion our cultural values: Happy, Hungry, Honest, High-Performing, Humble and H-Loyal
• Ensure our vacation rentals are kept to quality, cleanliness, and maintenance standards
• Communicate the needs of our guests between multiple departments within the company
• Track inventory in units and our storage facility
• Help develop solutions for guest issues: Difficulty with arrival & departure instructions, requests for additional items, wifi connectivity issues, troubleshooting, etc.
• Guest Service Coordinators spend many hours physically functioning: Standing, walking, bending or reaching, to satisfy guest needs
• Understand our resources and be able to utilize them in an effective manner
• Cleaning, Housekeeping, and Customer Service
• Build and maintain positive relationships with building staff, vendors and coworkers

Qualifications:

• Reliable transportation required
• Availability to work flexible hours to ensure the needs of our guests are met, including nights, weekends and holidays
• Experience in a Self Supporting Role with limited supervision
• The ideal candidate will have varied experience in hospitality
• Ability to lift up to 75 lbs; strenuous pushing/pulling required from time to time
• Hotel Supervisory / Customer Service Experience is a plus
• Basic understanding of maintenance, housekeeping and concierge/front desk operations a plus

More To Know

• Twice: Earned a spot in the Top 500 of Inc.’s Fastest Growing Privately Held Companies
• Thrice: Inland Northwest Best Places to Work
• Year after year increases in pay that coincide with the growth and profitability of the company
• 401K options after 1 year
• Full Time Employment, and Growth Opportunities
• Wage/Salary: $14.00/hr - $16.00/hr DOE
• Paid Time Off, Medical / Dental / Vision Benefits, Life Insurance

Please ensure to check email SPAM folders, as all applicants will receive correspondence

Stay Alfred, Inc. is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices. Stay Alfred, Inc. does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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