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Guest Care Specialist Jobs
Company | Uber Agency |
Address | Etna, OH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Advertising Services |
Expires | 2023-10-02 |
Posted at | 8 months ago |
Company Description
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
- Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Other duties as assigned.
- Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
- This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
- Able to understand and effectively communicate all products and services Monro offers to customers.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Maintain an organized and neat customer waiting area.
- Strong problem-solving skills.
- Preferred One (1) year of related experience in the automotive service environment.
- Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
- High school diploma or equivalent required.
- One (1) year of sales experience needed.
- Ability to work, Days, Evenings, Weekends, Holidays
- Valid Driver's License.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Climb up and down ladders to retrieve and stock merchandise.
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Enter and locate information on computer.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Frequent standing and walking for long periods of time.
- Safely operates a motor vehicle.
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