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Gucci Part-Time Client Advisor, Short Hills

Company

Gucci
Address , Short Hills, 07078, Nj
Employment type PART_TIME
Salary $18 - $20 an hour
Expires 2023-07-24
Posted at 1 year ago
Job Description
Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.
Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
Role Mission

The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Through the Eyes of the Client: You connect me to the brand.

Key Accountabilities
  • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
  • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
  • Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
  • Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
  • Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
  • Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
  • Maintain a neat and organized understock and stock room;
  • Adhere to Gucci image standards and guidelines;
  • Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
  • Follow all company policies and procedures.

Key Requirements
  • Ability to maintain regular and reliable attendance working a flexible schedule based on business needs which includes working up to 20 hours per week comprised primarily of weekend days (Friday, Saturday and Sunday) and occasional weekdays, if needed;
  • Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
  • High school diploma or equivalent preferred.
  • 1+ years of prior service-related work experience;
  • Additional languages a plus;
  • Proficient with technology;

Competencies
  • A true connector with the ability to engage and build relationships with clients;
  • Service mindset with a passion for fashion, the brand and product;
  • Positive, friendly and outgoing manner;
  • Candidate should be team-focused with a desire to collaborate effectively;
  • Accuracy and attention to detail;
  • Ability to work in a fast moving and dynamic environment;
  • Demonstrates curiosity and a passion for learning;
  • Strong organization and follow-up skills are essential;
  • High flexibility and ability to adapt to different customers.

Key Pillars for Ways of Working
  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
  • Execute the mission of the role with a Radically Client-Centric mindset;
  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
  • Be Relentlessly Creative and approach challenges with an innovative mindset;

Key Behaviors to Amplify What We Do

Explore
Considerate Thinker
  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver
Accountable Achiever
  • Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect
Connection Builder
  • Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully
People Enabler
  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build
Continuous Learner
  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization
  • Qualified candidates must have the proper work authorization to work in the United States

Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at .
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Rewards
Eligible employees may also participate in employee benefit and incentive programs, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
  • Competitive hourly wage plus base commission
  • Performance development and internal mobility in support of on-going growth within organization;
  • Employee Discount with Gucci and sister brands under Kering Group;
  • 401(k) plan with company matching contributions.*
  • Time Away – Paid Floating Holiday, Sick and Safe Time;
  • Note: Availability of these rewards may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range – New Jersey

For individuals assigned and/or hired to work in Jersey City, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $18.00 USD to $20.00 USD.

EOE M/D/F/V
Job Type
Regular
Start Date
2023-06-24
Schedule
Part time
Organization
Gucci America Inc.