Group Service Coordinator Jobs

Flex Group Service Coordinator supports Group Administrators, Agents and other Enterprise departments with providing the highest level of group service, support, education, and training for group benefits information, forms, claims, enrollment and/or billing issues in a thorough and timely manner. The incumbent is responsible for maintaining professional relationships with our group customers and affiliated external agents/agencies. In their daily job functions, the Group Service Coordinator should be the customer’s advocate to other internal stakeholders within our organizational structure to resolve inquiries, questions, and concerns. It is critical the position support and promote Enterprise tools and resources to improve internal processes and outcomes to achieve successful implementation of new business and retention of existing business. Active Listening, Customer Service, Detail-Oriented, Highly Organized, Interpersonal Communication, Microsoft Excel, Microsoft Word, Multitasking, Planning, Professional Judgement, Scheduling, Self-Motivated Team Player, Training, Verbal Communication, Work independently or with a team, Written Communication Communicates effectively while promoting enterprise administrative tools and resources to external users., Maintains and documents pertinent information through the Inquiry Tracking System or other issue/marketing database, this includes call tracking notes. Provides timely updates, feedback and concerns within their team and management structure., Maintains knowledge of any changes with enrollment regulations, underwriting policies, benefits, products, and administrative guidelines to assure effective service., Performs other duties, as assigned, Provides issue resolution, education, training and support to Group Administrators and agents/agencies regarding group benefit information, forms, claims, policies & procedures, enrollment and billing issues in a thorough and timely manner. Arkansas Insurance License Life & Health - Arkansas Insurance Department Regular