Grocery Assistant Manager Jobs

Job Brief

Seeking an experienced Grocery Assistant Manager for our powerful Fishers Landing location. Candidate has demonstrated skills in employee relations, meeting margin goals, and leading with positivity. Amazing benefits with progressive & growing employer!

Position Title: Grocery Assistant Manager
Department: Grocery
Supervisory Responsibility: Collaborates with department manager to supervise all department staff.
Reports To: Grocery Manager
Region: Oregon/SW Washington
Pay Grade 7 | Non-exempt

Position Description: Partners with Grocery Manager to manage department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. Provides leadership in line with company values and promotes a positive and progressive work environment.

Duties and Responsibilities
Leadership

• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates a pro-active approach in resolving staff issues and conflicts.
• Acts as a steward of company resources and Vision/Mission/Values by training, modeling and promoting sustainable behaviors/operations.
• Bases decisions on analysis, experience, resources and circumstances. Prioritizes and acts decisively under pressure.
• Communicates in a professional and constructive manner. Responds to and follows through on emails and other communications in a timely manner.
• Partners with department manager to prepare and deliver corrective actions and performance reviews in a timely manner. Follows documentation and compensation guidelines.
• Partners with department manager to build and sustain a high performing team. Contributes to the development of team members including interviewing and hiring, training and development and performance management.
• Creates a positive and supportive work environment.
• Builds trust and respect through dependability, organization and follow through.
• Partners with department manager to ensure effective scheduling and labor allocation to meet business needs and labor budget.
• Balances administrative tasks with presence on floor.
• Demonstrates adaptability, flexibility and creativity in problem-solving and is solutions-oriented.
• Partners with department manager to establish and maintain effective verbal and written communication systems.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge.
• Seeks opportunities to train and develop staff members to take on increased responsibilities. Demonstrates ability to adapt approach to different learning styles among staff.
• Demonstrates self-awareness and seeks opportunities for professional growth. Seeks and responds positively to feedback.

Position Specific Functions

• Partners with department manager to ensure satisfactory in-stock conditions in department. Maintains appropriate inventory levels to achieve sales and margin goals.
• Partners with department manager to plan, lead and analyze inventory.
• Demonstrates ability to multi-task and manage own time. Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department and store.
• Orders grocery products according to anticipated sales and seasonal needs. Trains staff to write orders consistent with department goals and standards to ensure the highest level of product availability.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Partners with department manager to plan for weekly ads, events and holidays using tools and reports.
• Performs other duties and tasks as assigned.
• Ensures customer special orders are accurately placed and delivered.
• Maintains the organization, rotation and cleanliness of back stock areas.
• Observes all rules and policies as listed in the New Seasons Market Staff Handbook and Operations Manual.
• Partners with department manager to manage and provide oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production.
• Ensures consistency of department conditions. Ensures all areas of department are stocked, rotated, faced and adhere to merchandising standards and category schematics.
• Stocks and rotates products with attention to product quality and expiration dates.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Maintains professional vendor relationships.

Customer Service and Merchandising

• Reads and understands merchandising information. Partners with department manager to develop and execute merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
• Demonstrates an awareness of trends in the industry.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels. Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches staff to do the same.
• Demonstrates excellent knowledge of products in the department and general understanding of culinary terminology, product labeling and common dietary restrictions.
• Shares product knowledge with customers and staff. Makes recommendations and suggestions based on customer needs. Partners with department manager to establish consistent program for communicating product information and knowledge to staff.

Financial Stewardship

• Demonstrates creativity in merchandising and utilization of products in order to increase sales and minimize waste.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles damaged and spoiled product according to company policy.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Partners with department manager to meet labor and margin goals.

Facilities, Sanitation, Work Safety and Food Safety

• Identifies and addresses factors that contribute to the functionality of store and department equipment.
• Demonstrates proficiency with emergency procedures, safety equipment and MSDS.
• Participates actively in the maintenance and enrichment of a workplace safety culture.
• Understands and enforces New Seasons Market work safety policies and guidelines set forth by OSHA and other regulatory agencies.
• Frequent handwashing is required.
• Understands and enforces New Seasons Market food safety policies.
• Promotes the highest level of department cleanliness. Ensures general housekeeping and janitorial tasks are scheduled and conducted on a regular basis and ensures sanitation standards established by store policy and state and local health departments are practiced.

Tools and Equipment Used
This position may be required to use the following tools and equipment: box knife, baler, scanner, lift/heister, pallet jack, ladder, cart, hand truck, price gun, temp gun, computer, and office equipment

Position Requirements
In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Qualifications and Experience

• Previous ordering/inventory management experience required.
• Skills to train, coach and hold staff accountable.
• Skills to plan, prioritize and delegate work.
• Intermediate to advanced computer proficiency required. Experience with Excel and inventory software preferred.
• Previous retail management experience in a high-volume environment required. Grocery experience preferred.
• Basic to intermediate math and computation skills required.
• Skills to adapt to the shifting priorities and needs of a retail environment.
• Ability to reliably meet required work schedule and adhere to company attendance policy.
• Skills to read, understand and follow through on verbal and written instructions.
• Skills to work independently, effectively manage own time and multi-task in a fast-paced environment.
• Skills to exercise good judgment at all times.
• Skills to manage difficult customer interactions required.
• Self-motivated, with high attention to detail, quality and presentation.
• Friendly and customer service oriented, with an interest in food and cooking.
• Skills to collaborate and communicate effectively and professionally in a team environment and one on one with coworkers, supervisors and customers.
• Skills to manage financial results, including labor and profit margin.
• Excellent written and verbal communication skills.
• Ability to maintain a flexible schedule in order to meet needs of the department.

Physical Requirements

• Frequently required to: lift and carry 11-20 pounds; push and/or pull 1-80 pounds; twist; reach at/above shoulder; reach below shoulder
• Continuously required to: lift and carry 1-10 pounds; use arms, hands and wrists; grasping/squeezing
• Continuously required to be on feet with a mix of standing and walking throughout shift. Sitting occasionally required.
• Medium work level
• Occasionally required to: lift and carry 21-50 pounds; bend/stoop; crouch/squat; kneel; climb step stools
• Frequency of climbing stairs and ladders dependent on location

Work Environment

• There may be exposure to dust, mold, gluten, fragrances and other fumes and airborne particles, fresh fruits, vegetables, house plants, and flowers.
• Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures.
• Work requires use of and working in proximity to common commercial cleaning agents.
• This position works on or around moving machinery or moving parts.

Important Notice: The job duties, responsibilities, requirements and conditions, physical requirements and work environment listed in this job description are examples of the tasks that a staff member may be required to perform and may vary slightly based on location. New Seasons Market reserves the right to revise the job description at any time and to require staff members to perform other tasks as circumstances or conditions of business change.