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Company | Avondale Toyota |
Address | , Avondale, 85323, Az |
Employment type | FULL_TIME |
Salary | $15 - $17 an hour |
Expires | 2023-07-19 |
Posted at | 11 months ago |
Description:
Job Summary:
At Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person ® philosophy. The Greeter is our customer’s first point of contact, face to face, or over the phone. Every guest is greeted with a smile, enthusiasm, appreciation and made to feel like part of our family. This is done while maintaining exceptional employee relationships and supporting all departments.
Job Duties:
- Adhere at all times to the One Price, One Person ® philosophy
- Greeting customers outside
- Complete Opportunities To Do Business “OTBD” sheet nightly
- Maintain an accurate log of customer traffic in customer relation management software (CRM) and rotation log
- Assign sales guest to the next available sales manager in rotation
- Issue, receive, log-in/out ALL dealer plates for test drives & borrowed car agreements (BCA)
- Relentlessly strive to improve an inviting and friendly environment to all guests
- Offer every customer complimentary coffee
- Answer and direct all incoming calls to appropriate departments & personnel
- Other duties as assigned
- Execute all duties in a manner consistent with our values: high-character, engaged, team-player
- Answer high volume calls
- Direct returning customers to the appropriate personnel
- Restock all refreshments throughout the day
- Provide a world class experience for your customers, colleagues, and employees
- Maintain a clean showroom and front desk
- Maintain desk work
- Receive & Deliver all phone messages to appropriate personnel
- Acknowledge and greet every guest
Skills and Knowledge:
- Requires being able to work outside in all weather conditions
- Stamina: job requires busy days on your feet
- Able to answer high volume calls
- Excellent verbal and written communication skills, as well as interpersonal skills to effectively work with employees, colleagues, vendors, and factory personnel
- Imputing data into the computer
- Working in a high volume and fast pace environment
- Able to work well with a team
- A positive attitude, high level of engagement, sense of urgency, process discipline and customer centricity.
- Exceptional organization and multi-tasking skills
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