Government Support Coordinator Jobs

This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO

Job Summary:

CIC is looking for Government Peopleware Support Coordinators with excellent communication and people skills to support our Records Management, Budgetary / Fund Accounting, Tax Administration and Payroll / Personnel products for Cities and Counties in multiple states.

Core Responsibilities:

• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
• Handle / resolve after hours support calls as necessary.
• Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.
• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
• Ensure that less than 10% of total calls are escalated to external resources.

Required Skills:

• Knowledge of Servers or PC networking
• Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
• Degree in Accounting, Business, or Equivalent Experience
• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).

Bonus Skills and Experience:

• Experience in working with City or County Offices / Administrations

Salary Range:

$37,500 - $55,000 / year depending on experience and qualifications