Global It Delivery Administrator

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

DESCRIPTION

The technician provides technical support, equipment maintenance and completes project tasks to keep operations functioning smoothly and efficiently. The position will train and have scheduled hours on 1 st shift, M-F.

REQUIRED SKILLS:

• 3+ years of experience in an IS service delivery organization

• A+ Certified, ITIL certification preferred • Ability and understanding to talk to customers at multiple levels.

• Working knowledge of Microsoft Office, Visio, and Project
• Working knowledge of Warehouse Management Systems and Material Handling Systems
• Working knowledge of PBX administration, VoIP, Softphone and CTI technologies
• Working knowledge of Microsoft Windows Operating systems and administration with similar technologies
• Working knowledge of the current technologies and techniques for LAN support
• Working knowledge of the current technologies and techniques for desktop support and desktop operating systems
• Conceptual knowledge of design, implementation, and administration of current communication technologies

RESPONSIBILITIES:

• Provide support to end users or processes that cannot be resolved by 1st level support (Client Services Desk)

• Process Moves, Adds and Changes to the end user environment and infrastructure • Monitors, troubleshoots, and maintains:

o Network (LAN, WAN, Wireless, VOIP, RF)

o Network equipment (routers, switches, firewalls, wireless controllers)

o Server equipment

o Voice and Telecom technologies (paging, video conference, and telephones)

o Desktop technologies (Windows, Apple, Remote access, Unified Communication Services and Virtual Desktop Infrastructure)

o Mobile Workstation (Intermec, Honeywell, Symbol)

o Logistics equipment (OMS, WMS, RF)

• Installation and support of Servers, PC hardware, RF devices.
• Prepares and supports users by writing and maintaining documentation that provides help to answer questions and resolve problems
• Ensures all time and work effort for incidents and tasks are recorded in the ticketing system (Service-Now)

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.