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Global Diversity, Equity, & Inclusion Lead
Company | IntouchCX |
Address | Mesa, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-06 |
Posted at | 10 months ago |
About IntouchCX
- Set, measure, report and forecast various metrics and targets related to DEI, including assistance with various data collection processes and the development of reports and disclosures for internal and external stakeholders
- Partner with talent acquisition teams, as well as lead various projects & initiatives, to ensure associated policies, practices and processes are fair, and equitable, and apply objective hiring procedures
- Cultivate and influence partnerships with community organizations to reach a diverse group of candidates through impact sourcing and community giving partnership opportunities
- Influence policies and processes that support an inclusive work environment in areas such as talent acquisition and management, employee experience, and human resources
- Assist with various special projects, hosting various in-person and remote DEI events, panels and engagement activities
- Collaborate cross-functionally with internal departments (ie: regional employee experience & HR teams, talent acquisition, marketing and operational leaders) to support and build on IntouchCX’s existing culture by promoting meaningful, engaging and authentic awareness and educational resources that take into account diverse perspectives
- Assess the DEI needs of various internal groups and, in partnership with Global L&D, provide education, knowledge sharing and training solutions through new content
- Participate in ESG working groups and initiatives, and measure success in areas such as supplier diversity, ethics & labor practices
- Further define, evolve and execute on the global DEI strategy, programming, and priorities for IntouchCX
- Act as an advisor to our global senior leadership, regional leadership teams, internal DEI working groups and councils, as well as our Employee Resource Groups (ERGs), to ensure support and consistent demonstration of our DEI strategy and focus
- The ability to multitask and prioritize with an attention to detail
- Solid knowledge and working experience leading and successfully executing on DEI initiatives and programs, across a wide-spectrum of initiatives (race, ethnicity, gender, neurodiversity, disabilities etc) at a global company
- Experience working with a focus on all, or a combination of, the following areas: DEI, ESG and/or Social Responsibility (or comparable business experience)
- Excellent communication and presentation skills
- A proven ability to build trusting relationships with exceptional listening skills and openness
- The ability to be calm under pressure and are solution-focused
- The ability to lead and influence various internal and external stakeholders
- High-integrity and are a self-starter who loves to collaborate cross functionally
- Experience with various types of data gathering, management and reporting on all areas related to DEI
- A desire to create, implement and measure the success of new programs and initiatives with proven program and project management skills
- The ability to handle situations and data with confidentiality and integrity
- A track record of success in designing, influencing and executing on organizational DEI change initiatives in a fast-paced, large organization (global and/or multi-region experience considered an asset)
- Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
- Competitive salary ranges from $80,000 - $120,000 USD (dependent on experience, certifications, and portfolio)
- Amazing career growth opportunities
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