Glazier/Installer Jobs

Roles & Responsibilities:
The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions
• Communicate to office AND customer if we'll be late for scheduled installation appointment

Qualifications & Educational Requirements:

• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted
• 1 years residential glass installation experience
• HS Diploma or equivalent

Preferred Skills:

• Excellent verbal/written communications skills
• Hardworking, motivated, with excellent organizational and time-management skills
• Effective troubleshooting skills
• Window/door maintenance, weatherization, and repair
• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
• Microsoft Office proficient (Word, Excel) preferred
• Residential window/door installation including new construction and retrofit

Glass Guru is a franchise system. Each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Glass Guru Corporate.